Job Description Customer Service Administrator Your new company A local government authority based in Central London is committed to providing exceptional service to the local community. They are looking for a dedicated and enthusiastic customer service representative to join their busy team. Your new role * Provide excellent customer service for residents and visitors, both in person and over the phone. * Handle enquiries, complaints, and requests efficiently and professionally. * Maintain accurate records of customer interactions and transactions. * Assist with administrative tasks and support other departments as needed. * Stay informed about council services, policies, and procedures to provide accurate information. What you'll need to succeed * Previous experience in a customer service role, preferably within a local council or public sector. * Strong communication and interpersonal skills. * The ability to handle difficult situations with patience and professionalism. * Proficiency in using computer systems and office software. * High level of attention to detail and organisational skills. * The ability to work independently and as part of a team. How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to