We are seeking an Experienced Veterinary Receptionist to join our friendly team at Deane Vets in Taunton, Somerset. You will be responsible for delivering exceptional client and patient care at every visit.
The role at reception includes:
* Greeting clients and their pets in a friendly, helpful, and compassionate manner
* Diary management to ensure best use of appointment slots, online booking and emergencies, arranging appointments and maintaining client records in accordance with GDPR
* General admin tasks and training for your role
* Answering busy telephone lines, emails, and other client communications
* Registrations for Pet Health club
* Taking payments, cashing up at the end of the day, client orders, and repeat prescription requests
* Unpacking orders
* Maintaining hygiene and stock in reception, waiting area, and consulting rooms, ensuring the waiting area always looks its welcoming best.
* Keeping up with online company training.
Why join our team?
We are a friendly, caring, and progressive small animal practice on the edge of Taunton. We are within easy reach of the coast, or the Big Smoke of Bristol or Exeter. We offer forward-looking veterinary care with great facilities, in a calm professional environment where team support is paramount. You would join a team of 3 Receptionists, 6 Veterinary Surgeons, 8 Registered Veterinary Nurses, and 1 Student Veterinary Nurse. Teamwork is very important to us with frequent meetings, support, and advice. We are a thriving GP practice but with plenty of scope for developing specialist interests and advancing skills.
We are looking for a Veterinary Receptionist who has experience working in a busy Veterinary practice or workplace within the Veterinary industry.
The role will suit a positive, proactive, and supportive individual with excellent communication, organizational, and attention to detail skills who enjoys a busy, forward-facing client care role.
This is a full-time, permanent position, working 40 hours per week excluding lunch break, with shifts between the hours of 8 am – 7 pm, Monday to Friday, and 1:4 Saturday mornings.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Deane Vets, Taunton
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