Customer Service Underwriter Salary up to £25,000 bonus (up to 10% of salary) benefits 35-hour working week Full training provided homeworking options once you’re up to speed Working hours: This role offers you a 35-hour week, with rotational shift patterns that run from Monday to Friday between 8am - to 6pm and 1 in 4 Saturdays 9am - 12:30pm. We offer a hybrid working model which means that once you have completed the training programme which typically takes 6 months, you can work from the comfort of your own home up to 4 days a week. There may also be opportunity to extend your contractual hours following probation dependent on business requirements.Start date: You’ll join as part of a cohort on the 19th MayAbout the roleWe have numerous exciting opportunities to join our 110-strong Customer Service team in York in a Customer Service Underwriting role. As part of this fast-paced team, you’ll respond to referrals from our network of NFU Mutual Agents across the UK, who liaise directly with our customers. You’ll be responsible for reviewing and evaluating insurance risk for our personal lines policies, which include motor, home, travel and pet insurance. Our Agents require an exceptional service when dealing with requests about customer’s policies, which could be anything from renewals and mid-term adjustments to brand-new business, so you need to be ready to respond with accurate information when it’s requested. Most requests come via phone, so although our Agents can interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls. To help you become the best you can be in this Customer Service Underwriting role, we provide a 16-week comprehensive training programme that will start on your first day and will include a mixture of classroom and hands-on experience. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Underwriting career. Your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual. Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office. We may close this advert early depending on the volume of applications, so we encourage you to apply as soon as possible to avoid missing out on this opportunity. About youYou’re a strong team player who always strives to achieve high quality output, even when working under pressure. You have recent customer service experience and are ready for a role with more scope and career progression. Passionate about delivering customer service you bring your own personal style to work and instinctively provide an excellent customer experience. Any insurance and/or contact centre experience is highly desirable. To join our team, you’ll also demonstrate: A customer-focused approach with a strong attention to detail A knack for problem-solving, able to adapt your ways of working to best meet customer needs Confident in handling a variety of customer situations Be able to make rational and logical decisions in a fast-paced environment, successfully prioritising tasks and managing to time to meet targets Strong communication skills, that make it easy for you to build and maintain great working relationships. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £25000 per annum Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave bank holidays buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership – subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.