Vacancy Summary Job Title: Visitor Experience Assistant Salary: £23,088 per annum Location: Milestones Museum & Basing House Hours: Full-time with regular weekend working Type of Contract: Permanent Can you make sure each of our visitors leaves with a smile on their face and stories to tell? As a Visitor Experience Assistant (VEA), you’ll have the opportunity to work across a wide range of front of house areas. Whether welcoming visitors, promoting our retail range in the gift shop, or serving in one of our catering outlets, you’ll be the main point of contact for our visitors throughout their time in our venues. You will be responsible for upholding the highest front of house standards, consistently providing excellent customer service and ensuring our venues are presented in their best possible light. A bit about you A confident verbal communicator, you’ll excel at making others feel welcome and valued. You’ll have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, ensuring each and every visitor has an excellent day out You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way. Oh and you will enjoy dressing up What it’s like to work for us At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive. The benefits of working for us 25 days annual leave bank holidays (pro-rated for part time working) 7.5% Employer pension contributions Generous occupational maternity, adoption and paternity pay Enhanced occupational sick pay Emergency leave scheme Life assurance scheme (x3 annual salary) Industry leading Employee Assistance Programme Interest-free Season ticket loans and travel loans from first day of employment Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.) Access to same day GP appointments for employees and their immediate family Access to free eye tests and vouchers towards glasses for VDU use Free flu vaccination vouchers Cycle to Work Scheme Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost) Opportunities to learn, develop and progress Free tea and coffee in all our venues Team Card - Free access to our fee paying venues and discounts across café and retail. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application. Closing date for applications: 24th November 2024 To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/