Job Details: Card Services Advisor maternity cover
Full details of the job.
Vacancy Name: Card Services Advisor maternity cover
Vacancy No: VN461
Employment Type: Contract
Business Name: Love2shop
Location: Valley Road, Birkenhead CH41 7ED
Salary: £23,483 per annum
Duration: Maternity cover from June 2025 - March 2026
Operational Accountabilities
* Work on a rota basis, be a subject matter expert, and respond flexibly to customer queries via voice, email, chat, and social media channels.
* Be an expert on all physical and digital products sold through all channels, including 3rd party products, Love2shop egift cards, Contactless Cards, Reward Codes, and exchange websites.
* Use third-party portals to perform KYC searches and follow up referrals.
* Handle PEP and sanction reports according to AML regulations.
* Process customer refunds and replacements.
* Provide transactional data to customers for balance inquiries.
* Maintain customer contact information in compliance with GDPR.
* Manage account closures and refunds for deceased customers.
* Support customers with physical order delivery tracking.
* Assist customers in managing accounts via self-serve channels (Web and App).
* Support marketing growth and retention through outbound calls to new and existing customers.
* Investigate and resolve disputes related to missing orders or products.
Description
The role involves delivering exceptional customer experiences for end users of Love2shop products while ensuring compliance with all policies, processes, and regulations.
Key Responsibilities
Working on a rota basis, be a subject matter expert, and respond flexibly to customer queries via voice, email, chat, and social media channels.
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