About The Food Works SW - A unique site providing food grade premises and a food technology resource of excellence in the Southwest for food and drink manufacturing businesses to enable them to grow and develop to a sustainable level. The purpose-built facilities on The Food Works SW site provides opportunities and support for businesses currently facing growth barriers in terms of accessing suitable premises, facilities and sector specific support and guidance. As a place of manufacturing excellence, The Food Works SW site must have a culturally positive environment for all stakeholders with a positive continuous improvement attitude to all operations.
SPECIFIC JOB DESCRIPTION - ROLE REQUIREMENTS - The post holder will support the Facilities Manager and wider The Food Works SW team by organising all front of house activity and will help with the day-to-day operations of the site. To provide ‘front of house’ and reception duties, coordinate the on-site coffee shop and business lounge, meeting room and development kitchen bookings including setup and clean down. Provide a high standard of administration as well as being the first point of call for all visitors and Business Unit tenants regarding site issues and concerns to ensure that The Food Works SW is viewed as a centre of excellence for the industry.
GENERAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITY - Provide support to the team to ensure the efficient operation of the facilities that are used daily by users of the Centre. Activities will include but not limited to:
* Reception duties and the first point of contact for business enquiries, visitors, contractors and tenants either face to face or by telephone or email and deal with enquiries and record contact on the relevant systems.
* To assist with preparation and processing of team requests for invoices & stock ordering. Also receive and checking delivery notes, and invoices.
* Management of meeting room, Business Lounge and development kitchen hire enquiries and bookings. This may include the moving of furniture/equipment and setting up hospitality requests. Coordinating meeting room bookings on the day including IT support. Completion of pre / post hire checks and evaluation forms as appropriate.
* Upkeep and day to day running of the site coffee shop, including serving refreshments, maintaining stock and carrying out scheduled checks, ensuring kitchen areas are clean, well stocked and organised.
* Accepting and distributing deliveries for Tenants and development kitchen users.
* Support the Facilities Manager with facilities management of the site which may include: weekly and monthly checks, monitoring the Building Management System, CCTV, entry system, Health & Safety and contractor liaison as directed.
* Support with Administration of relevant site documentation and procedures as required to ensure the onsite systems remain relevant and fit for purpose including, Recording site and facilities issues on site databases and spreadsheets as required.
GENERAL
* Support the marketing and promotion of the site facilities and activities.
* Support with the establishing and administering processes, procedures, databases and preparation / collation of information for monitoring activity and providing required information for briefings, and routine reports.
* Support with engaging with target clients and businesses as part of widening awareness of the facilities and services available, including online research and setting up databases.
* To be accountable for delivering all areas of the job role whilst being flexible to support others and to undertake any commensurate tasks, other duties, or role, as appropriate, that may be required from time-to-time to support the team and organisation.
* Ensure work areas are clean, tidy, and free from confidential information.
* Demonstrate action toward the equality, sustainability, Data Protection, Health and Safety, health and wellbeing policies and actively promote and adhere to all policies.
QUALIFICATIONS
* GCSE or equivalent in English and Maths
* Health and Safety Certification (IOSH/NEBOSH/Fire Marshal/First Aid)
SKILLS/KNOWLEDGE/EXPERIENCE
* Hospitality service
* Food or drink manufacturing, operations or equivalent
* Reception, telephone answering, customer service, hospitality, stock taking, managing post, kitchen, office & site cleaning
* Time / diary management, room booking, inventory & hygiene checks
* Proficiency in IT, Databases, e-learning, All MS office [Excel, Word, Outlook etc]
* High standard of English grammar, accuracy, attention to detail & admin
* High level of IT knowledge covering a variety of applications/packages, document control & security
* Positive attitude, clear communication, smart appearance
* Reliable, punctual, flexible, can work on own initiative, self-starter with ability to work on own initiative using experience as well as within a team environment.
Job Type: Fixed term contract
Contract length: 24 months
Pay: Up to £24,000.00 per year
Additional pay:
* Yearly bonus
Benefits:
* Bereavement leave
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
* Transport links
Schedule:
* Day shift
* Monday to Friday
Experience:
* customer service or hospitality: 2 years (required)
Work Location: In person
Expected start date: 29/10/2024
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