Customer Programme Manager page is loaded
Customer Programme Manager
Apply locations Bishops Cleeve, Gloucestershire time type Full time posted on Posted 3 Days Ago job requisition id R4318
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Programme Manager to join our team. This role will be based at our Bishops Cleeve, Cheltenham site.
Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
This position is being offered on a 12-month fixed term basis to cover a period of maternity leave, with potential to be made permanent.
The Role:
You'll be responsible for managing a portfolio of Military customer relationships, maximising customer satisfaction and delivering on sales plans within the Spares Revenue Management Team.
You’ll be responsible for delivering medium- and long-term strategies for your portfolio of customers and their respective product lines. You’ll manage and coordinate your customers' order books, from RFQ to delivery, ensuring maximum value creation across every aspect of the business. You’ll work across all areas of the business starting with RFP agreements with Revenue Management, delivery with Supply Chain, manufacture with Operations, and Customer Management within the Programmes team. You’ll build strong relationships with your designated customers and resolve their problems and complaints where necessary.
In addition, you’ll analyse commercial activity to ensure that inventory levels and lead times are appropriate to meet customer requirements whilst providing the opportunity to grow the reactive sales channel. You’ll provide forecasts of customer demand for products into business planning whilst monitoring order processing, on-time delivery, and operational performance.
Key Responsibilities:
* Responsibility for the profitability and customer satisfaction for allocated customers.
* Ensuring timely resolution of customer issues and leading Customer Review meetings.
* Managing delivery of allocated customers' order book, ensuring on time and as forecast.
* Controlling budget forecast.
* Customer or role-specific requirements for allocated customers (internal or external).
* Sign-off and issue Customer Documentation.
* Undertaking projects allocated by the Head of Spares.
* Assisting in sales campaigns for new contracts and proposals.
* Formulating, instigating, and driving recovery programmes for allocated customers.
About you:
At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.
You’ll have proven programme/project management experience from an Engineering business with a good understanding of business processes/methods such as Supplier/Manufacturing/Quality means and methods.
* Proven programme/project management capability and experience.
* Experience of managing product or programme development projects, ideally within the aerospace industry.
* Good understanding of business processes and methods (e.g. Supplier / Manufacturing / Quality means and methods, capabilities & constraints).
* Strong business and commercial acumen.
* Very strong communication skills, both oral and written.
* Capacity to handle wide-ranging complexity across a number of programmes or issues.
* UK driving licence holder.
* Able and willing to travel domestically and internationally.
Benefits:
At Ontic, we care about your financial, physical, and mental wellness so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.
Our benefits package highlights include:
* Up to 29 days paid holiday plus Bank Holidays.
* 10 hours paid volunteering time.
* Annual goal share bonus scheme for all employees.
* 24/7 Employee Assistance Program (EAP).
* Discounts and offers from a range of retailers.
Best place to work:
We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:
* We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback.
* 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic.
No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our values:
Our values are intrinsic to everything we do:
* We share a common sense - we’re a global family of specialists with a shared passion for precision.
* We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
* We create the opportunity - we’re change-makers with a clear direction and can-do spirit.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us!
About Us
Ontic is a leading global aerospace OEM trusted by the world’s aerospace leaders. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow.
With capabilities spanning various aerospace sectors, our long-term, established investments with leading aviation OEMs enable them to divest their product lines to us, freeing them to focus on the future.
Whether a customer, partner, member of the community, or each other, our promise remains the same — we embrace the challenge to start where others stop. So, why not join us? Apply today and take off with Ontic.
We are more than the sum of our parts. Why not join Ontic today?
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