Role Purpose
To provide support to the Divisional Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI’s within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase client and employee satisfaction.
Main Duties and Responsibilities
1. Leverage existing IT platforms and reporting to aid in the improvement in productivity, efficiency, and overall performance.
2. Work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures.
3. Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and KPI’s.
4. Ensure company standard operational procedures are always implemented and adhered to within your regional business unit.
5. Establish and maintain consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
6. Ensure Quality assurance procedures are adhered to, and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner.
7. Proactively manage H&S, ensuring a safe working environment, maintaining a safety-driven culture, and adherence to all legislative & company policies, processes and procedures.
8. Act as a role model and champion of the new ways of working.
9. Build positive relationships with internal stakeholders to resolve day-to-day operational problems and identify opportunities for increasing the level of profitable business.
10. Ensure full understanding of regional performance requirements within the business unit.
11. Manage and utilize data and MI to meet changing business or operational circumstances.
12. Ensure Incident, Operational and Financial Management Reports are submitted in the agreed format and on time.
13. Accountable for ensuring all appropriate audits are undertaken by you and your team regularly, with feedback acted upon promptly and effectively.
14. Take the lead on all Energy/Sustainability issues, ensuring compliance and management of carbon reduction plans where appropriate.
15. Oversee and ensure that engineers' Toolbox Talks are completed to a high standard, including operational procedures and contract information.
16. Hold regular listening sessions and employee forums to gain feedback and implement improvements to increase employee engagement.
17. Provide general support and best practice advice concerning any contract and engineering issues, particularly during tender/bids.
18. Ensure technical support and infrastructure are maintained appropriately to preserve effective and efficient performance levels.
19. Lead your team with a ‘drive for change’ attitude and role model our Leadership Capabilities.
20. Continue to innovate, share best practices, and adopt different ways of working through technology and MI.
21. Conduct regular one-to-one meetings and annual appraisals/reviews of all direct reports.
22. Provide support and coaching for direct reports.
23. Manage objectives, forming Personal Development and succession plans for your team, utilizing people management processes such as Appraisal Process and Talent Management.
24. Establish and maintain strong professional relationships with key stakeholders to ensure guidelines are followed and any noncompliance is dealt with promptly.
25. Manage P&L and commercial matters for the region.
26. Maintain the image and brand of Integral.
27. Advise and support the Divisional Director.
Essential Qualifications/Experience
1. Educated to degree standard or minimum 5 years relevant experience.
2. Knowledge of Mechanical and Electrical engineering maintenance sector.
3. Proven track record of managing performance to a set of KPIs within a regional business unit.
4. Knowledge of logistical and operational planning.
5. Experience of driving change and organisational transformation.
6. Industry relevant qualifications.
7. A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
8. Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management.
9. Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable.
10. Competent working knowledge of M&E or Fabric disciplines.
11. Computer literate in Word, Excel, Outlook.
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