Reality Enterprise Ltd T/A CEX Retail Store Supervisor Sunderland, County Durham, United Kingdom Job Title: CEX Retail Store Supervisor (Sunderland) Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Full-time Retail Store Supervisor for our Sunderland store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team. Key Duties and Responsibilities: ● Sets an example and encourages staff to meet and exceed the company's goals and objective ● Exceed your targets and bring fresh ideas to the business ● Ensure the store is opened/closed in line with the policy ● Monitors staff on the tills ● Assists store management to achieve store goals and targets ● Trains and supports staff, setting goals where appropriate ● Maintains a positive team environment to ensure success ● Responds to customer issues in a professional manner ● Maintains the supervisor email account by actioning all emails on a daily basis ● Ensure daily processes listed below are being adhered to:- Merchandising Relabelling Stock Checks Ecom Testing Ensure complies with the store standards:- ● Daily/weekly/monthly paperwork ● Stock control - proficient in RMA/blocked phone processes ● Loss Prevention - Investigate stock issues ● Assists in housekeeping standards Competencies: ● Strong communication skills ● Reliable ● Constructive problem solving abilities ● Integrity and strong work ethic ● Ability to work in a team environment ● Customer service, sales and people oriented ● Proactive ● Organisational skills Knowledge, Skills & Qualification ● Able to prioritize ● Flexible and adaptable to the needs of the organization ● Problem-solving and decision-making aptitude ● Able to handle multiple priorities at one time Salary: £20,000 per year (32 Hour Contract) Additional pay: Bonus scheme Benefits: Casual dress Company events Employee discount Apply For This Job If you would like to apply for this position, please fill in the information below and submit it to us for consideration.