MY Cafe Senior Organiser Dewsbury Hospital
Dewsbury Hospital is home to the MY Cafe, a volunteer-run cafe at the heart of our busy hospital. The MY Cafe team operates two cafes across the hospital site, and this role will cover both locations.
The MY Cafe provides hot drinks, snacks, and refreshments to patients, visitors, and staff. We are a small staff team supported by over 30 dedicated volunteers. The cafe is a welcoming, inclusive space where volunteers gain valuable experience and work closely together.
Role Overview: As the MY Cafe Senior Organiser, you will join the Cafe Staff Team and take on an essential leadership role in supporting and coordinating volunteers. The MY Cafe is part of the Mid Yorkshire Teaching NHS Trust's Voluntary Services Team, which recruits and supports over 300 volunteers who contribute their time to patient care across the Trust's hospitals.
What We're Looking For: This role is ideal for individuals with experience in retail or catering who enjoy working with volunteers and thrive in a leadership role. If you're looking to be part of a busy and dynamic team and make a positive impact in a healthcare setting, we'd love to hear from you!
Main duties of the job
Main Tasks:
* Organise and coordinate 30 volunteers to run the MY Cafe, overseeing rotas, demonstrating tasks, providing support, and ensuring food safety standards are being followed.
* Be responsible for cashing up and banking daily takings.
* Provide excellent customer service to MY Cafe customers, resolving queries and concerns.
* Order stock and ensure stock levels are always adequate.
* Carry out administrative duties that support departmental targets and ensure compliance with standard operating procedures.
Job responsibilities
* Responsible for the day-to-day running of the outlet.
* Determine stock levels for cafe outlet i.e. tea, coffee, biscuits, sandwiches to maintain a constant supply.
* Rotate stock to prevent wastage within the café/shop and storage areas.
* Take part in intermittent stock checks.
* Keep outlet and storage areas clean and tidy, maintaining cleaning rotas.
* Ensure fridges are kept clean and tidy and maintain temperature charts.
* Ensure delivery notes, communications and donations for the café are securely filed and relayed to voluntary services/café coordinator.
* Liaising with external suppliers regarding shortfalls etc.
* Responsible for informing Line Manager of price alterations; ensure price changes are implemented.
* Counting daily takings from the previous day and investigating any discrepancies.
* Maintain record of daily takings using reconciliation sheets. Ensuring takings are taken to General Office for Security.
* Responsible for ensuring floats are organised in line with café financial processes.
* Maintain monthly data of cafe income using computer systems.
* Support volunteers in their duties.
* Maintain volunteer rota ensuring cover for holidays and sickness.
* Responsible for training new volunteers within the café/shop i.e. till, stock rotation, cleanliness and customer care.
* Encourage cleanliness and Health and Safety.
* First line contact for informal complaints from customers and volunteers.
* Encourage volunteers to attend the support and mandatory training sessions.
Person Specification
Qualifications
* NVQ 3 in Customer Service or equivalent.
Experience
* Previous experience within the cafe and retail field.
* The ability to deal with customers in a challenging situation i.e. forged bank notes.
* An understanding of till reporting.
* Proven experience of handling cash.
Knowledge and Awareness
* Knowledge of scanner tills and programming.
* An interest in voluntary work and an understanding of the needs of those who undertake it.
* Awareness of own limitations.
* An understanding of Health & Safety, Hygiene Regulations.
* Awareness of Moving & Handling issues.
Skills and Abilities
* Excellent customer service and sales skills.
* Develop and maintain positive working relationships.
* Good interpersonal skills.
* Able to communicate clearly (verbally and written).
* Maintain a safe working environment for self and others.
* Willingness to take on tasks.
* Able to function as part of a team.
* Good organisational skills.
* Administration skills e.g. MS Office.
Other
* Adaptable and flexible according to the demands of the service.
* Understanding of the need to maintain confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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