Job summary Would you like to be part of pioneering service expanding the Out of Hours provision for specialist palliative care services supporting patients across West Suffolk and Thetford? As part of the West Suffolk Alliance, we are committed to supporting people to die well, and where possible in accordance with the choices they have made. This means enhancing the support we provide during OOH periods, whilst working in partnership with our Alliance colleagues. We are looking for a committed Hospice Care Assistant with community experience to work alongside a Specialist Nurse/Paramedic Out of Hours. Main duties of the job You will be able to support patients where they call home and educating family carers in their home (Clinical support is provided out of hours). Working alongside the Early Intervention Team within West Suffolk Hospital out of hours to facilitate an effective response and to those with unmet palliative care needs. You will also have a close working relationship with St Nicholas Hospice Care colleagues. About us As an employee of STNH, you will receive a range of fantastic benefits: Free onsite parking 25 days paid annual leave increasing with service Excellent training and development opportunities Continuation of your NHS pension or access to a group pension scheme Provision of home-made meals available for staff in our onsite bistro Life assurance Access to Blue Light Card scheme with a range of discounts Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support) Enhanced Occupational Sick Pay Opportunities to attend staff social events arranged by our social committee (such as photography group, quiz nights and organisational picnics to name a few) At our heart is the vision we are well-known for in our local community Everyone in our communities has support, dignity and choice when facing dying, death and grief. We strive for something better in the provision of high-quality care and do this by living our values: Compassion, Accountability, Respect and Equity. Date posted 16 January 2025 Pay scheme Other Salary £24,104 to £25,325 a year Contract Fixed term Duration 12 months Working pattern Full-time Reference number B0142-25-0001 Job locations Hardwick Lane Bury St Edmunds Suffolk IP33 2QY Job description Job responsibilities You would be joining a passionate and committed team, supporting a seven day a week community service providing emotional support and family education. Working as a part of an integrated team you would work closely within a broad MDT, including our medical team, Allied Healthcare Professionals and Psychological Support. Please view the attached full job description and person specification. Job description Job responsibilities You would be joining a passionate and committed team, supporting a seven day a week community service providing emotional support and family education. Working as a part of an integrated team you would work closely within a broad MDT, including our medical team, Allied Healthcare Professionals and Psychological Support. Please view the attached full job description and person specification. Person Specification Qualifications Essential Completion of the Care Certificate or NVQ Level 2 in a related subject. Driving licence Skills and Abilities Essential Demonstrate understanding of the principles of advance care planning and the ReSPECT process Understanding of holistic and person centred care delivery Ability to use a range of IT systems and software, including Word, Excel, PowerPoint, Office 365 and electronic patient record systems (such as SystmOne) as well as virtual systems e.g. Zoom, MS Teams Ability to motivate self and others and to lead by example Excellent oral/written communication and interpersonal skills Able to recognise the value of working as part of a team across settings and organisations Ability to work under pressure, manage own stress and emotional responses, and be aware of stress in others Experience Essential Previous experience of working in a care role, preferably in a community setting. Experience of multi-disciplinary team working Experience of working autonomously within lone working principles, supporting the care needs of people with complex conditions and symptoms Demonstrable palliative or end of life care experience Person Specification Qualifications Essential Completion of the Care Certificate or NVQ Level 2 in a related subject. Driving licence Skills and Abilities Essential Demonstrate understanding of the principles of advance care planning and the ReSPECT process Understanding of holistic and person centred care delivery Ability to use a range of IT systems and software, including Word, Excel, PowerPoint, Office 365 and electronic patient record systems (such as SystmOne) as well as virtual systems e.g. Zoom, MS Teams Ability to motivate self and others and to lead by example Excellent oral/written communication and interpersonal skills Able to recognise the value of working as part of a team across settings and organisations Ability to work under pressure, manage own stress and emotional responses, and be aware of stress in others Experience Essential Previous experience of working in a care role, preferably in a community setting. Experience of multi-disciplinary team working Experience of working autonomously within lone working principles, supporting the care needs of people with complex conditions and symptoms Demonstrable palliative or end of life care experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Nicholas Hospice Care Address Hardwick Lane Bury St Edmunds Suffolk IP33 2QY Employer's website https://stnicholashospice.org.uk/ (Opens in a new tab)