Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. We combine the best of tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with the highest expectations.
HOW WILL YOU MAKE AN IMPACT?
As a brand ambassador for Montblanc in Bicester Village, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our maison, and ultimately setting an exemplary standard of customer experience. A key focus for the team is CRM activity and cultivating a loyal client base for both the brand and boutique. It is vital that you are proactive about nurturing genuine customer relationships and developing a successful client book.
KPI’s & sales targets are of the utmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment. We require individuals who are passionate and curious about our maison; reflecting the Montblanc attitude and acting as a senior brand ambassador every day.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.
We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that you have previous experience dealing with clients from an array of backgrounds and cultures, in order to support the internationally diverse customer base within Bicester Village. The existing team would welcome a co-operative colleague, who contributes to all daily operations and additional projects. A second language would be advantageous.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1. 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
2. 2nd Stage – Video interview with the Boutique Manager for Montblanc – Bicester Village.
3. 3rd Stage – Video interview with HR Business Partner for Montblanc (Richemont).
LEARN MORE ABOUT LIFE AT RICHEMONT AND MONTBLANC BELOW:
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