A day in the life of a ITO Onsite Support Specialist...
* You will be the local focal point for global IT Operations teams for projects and incidents
* You will be the local point for local business and IT Stakeholder management for any type of IT Operations issues
* You will exchange and fix infrastructure components in the respective area
* You will coordinate between business / IT stakeholder management and global ITO teams
* You will contribute to a continuous documentation of the system landscape in the respective area
* You will be the focal point for local hardware supplier
* You will be responsible for IT asset management
* You will manage hardware rollouts
* You will be responsible for onboarding and mentoring of external IT Operations onsite engineers
* You will provide technical support as point of contact for IT for the site(s)
* You will provide end-user desktop, laptops, office IT with smart hand support for network and servers, and installation support for various software on end user systems and servers when required
* You will provide offboarding support, collecting IT assets and sanitizing IT assets and keep in stock
* You will be responsible for executive / VIP support
* You will execute service delivery (e.g., IMAC, break fix, desk side support)
* You will perform trouble shooting, parts replacement, system upgrades, and basic deployments and repair on site(s) where required
* You will identify potential issues that could adversely impact end user experience and follow through on action steps
* You will handle basic installation and maintenance of technical products
* You will handle tickets on the ITSM platform
* You will review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals
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