About CEF: CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in Life as a Systems Engineer at CEF: As a Systems Engineer, you will oversee the maintenance, support, availability, and security of our company’s IT infrastructure. Your role will involve both proactive and reactive support for colleagues, managing and tracking issues through a ticketing system. Leveraging your experience in a 3rd line/infrastructure role, you will support the business during an exciting technological transformation, ensuring that customer experience remains a top priority in all team decisions and interactions. Additionally, you will excel at creating and maintaining technical documentation, policies, and procedures. Your ability to foster and manage relationships with internal and external stakeholders will be crucial to your success. Your Objectives: Management and administration of business-critical IT infrastructure, systems and services Deploy, support, and maintain compute, network, storage and security services Provide 3rd line escalation to internal support teams and colleagues Create and maintain technical documentation, policies, and procedures Establish and maintain relationships with external suppliers and partners Be involved in out-of-hours ‘on-call’ support (as required) Key Skills and Experience: Proven experience in a 3rd line / Infrastructure role, resolving complex tickets in an enterprise environment Strong administration skills in the following areas: Data Centre Infrastructure (Compute/Storage/Virtualisation/Networking/Security) Microsoft Windows Server (2012 to 2022) VMware / vSphere ESXi Active Directory, DNS, DHCP, Radius, Group Policies Microsoft 365 services and applications Backup & Recovery Strong ability to analyse complex issues and develop effective solutions. Competent in creating and updating technical and procedural documentation. Ability to multi-task, prioritise, manage time well, and build strong relationships Beneficial skills and experience: Experience of supporting business critical systems in a retail, warehousing, or manufacturing environment Experience of working within an Agile Team using Scrum/Kanban Experience with Atlassian tooling (Jira Service Management/Software/Confluence) Experience of working with (supporting/administering) the following systems: Cloud Services (Azure/IaaS/AWS) HPE Technologies (Synergy/Aruba/Nimble) Networking (SonicWall/Meraki/SD-WAN) Backup & Recovery (Veeam/Zerto) PowerShell Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of the Systems Engineer Team On-site interview with the Infrastructure Team Lead and Senior Systems Engineer Package: Competitive basic salary Annual IT Bonus scheme MySavings – Employee Discount Platform Pension - 5% employee, 3% Employer (8% Total) up to the Upper Earnings Limit Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing Free use of the state of the art private gym at our IT Headquarters Please Note: Responses to applications may take longer than usual over the Christmas period due to office closures and reduced staff availability. We appreciate your patience and will get back to you as soon as possible.