Do you have outstanding relationship management skills? Experience in commercial insurance? Want to join 2024 Insurance Award’s Commercial Lines Insurer of the Year? We’re looking for a Claims Relationship Manager.
You’ll work with multiple stakeholders to support winning and retaining profitable business for AXA Commercial. We're the face of claims externally and the link to AXA Commercial from our brokers and customers. You’ll seek and distribute insight to shape our claims proposition, contributing to AXA being number one in the insurance market.
At AXA we work smart, this role is field-based, and you’ll travel to visit AXA offices or client sites as required.
What you’ll be doing:
* Develop and build valued meaningful relationships with internal stakeholders, brokers, and key customers, via contact plans.
* Effective management of broker panel, aligning to the wider AXA Commercial vision.
* Be involved with renewal retention and profitability improvement on large case management clients.
* Articulate and promote AXA’s claims proposition and educate stakeholders. Deliver presentations to a variety of audiences via different methods.
* Proactively identify and drive pipeline and large case management with sales and underwriting colleagues.
* Onboarding and continued governance of broker claims delegated authorities.
* Work with Claims Operations, Supply Chain and Legal teams to effectively onboard new business.
* Seek and provide market and competitor insight.
What you’ll bring:
* Demonstratable experience in commercial insurance - essential.
* Previous experience in claims, sales, underwriting or with brokers would be beneficial.
* Excellent proven relationship management skills in a customer facing role.
* Proven ability to influence to achieve optimum results and maintain harmonious relationships.
* Risk and insurance market awareness both within AXA and externally – preferred.
* Desire and ability to make a difference without instruction.
* Effective time management and organisation skills.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
* Competitive annual salary from £40,000 dependent on experience
* Annual company & performance-based bonus
* Tool of trade car / cash allowance
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* AXA employee discounts
* Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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