About Zero Deposit
Renting a new home can be stressful and expensive. At Zero Deposit, we’re changing that.
We give tenants an alternative to expensive security deposits, allowing them to spend their money on the things they love.
We are a market-defining business on a mission to make renting easier, faster and fairer. We will only do that with an exceptional team, a market-leading product and an amazing customer experience.
About the Role
We are seeking a skilled and detail-oriented Salesforce Administrator to manage and enhance our Salesforce platform, ensuring it meets the needs of our business and stakeholders.
The Salesforce Administrator will be responsible for system configuration, data management, user support, and driving best practices to optimize the use of Salesforce across the organization.
Key Responsibilities:
System Administration:
* Manage day-to-day Salesforce system maintenance, including updates, security settings, and troubleshooting.
* Configure Salesforce features, objects, workflows, and customizations to support business requirements.
* Monitor system performance and ensure optimal operation.
Salesforce Ownership & Strategy
* Act as the owner of Salesforce within the business, setting the strategy for how we evolve our implementation to best meet our needs.
* Work collaboratively with teams to review current use of Salesforce and define how we should best be using it.
User Support and Training:
* Provide technical support and guidance to Salesforce users.
* Conduct training sessions and create user documentation to improve adoption and proficiency.
* Manage user accounts, roles, profiles, and permissions.
Data Management:
* Ensure data quality and integrity through regular audits, deduplication, and cleaning.
* Manage data imports, exports, and updates using tools like Data Loader or other ETL tools.
* Develop and maintain dashboards and reports to support business decision-making.
Process Optimisation:
* Collaborate with stakeholders to gather requirements and recommend Salesforce solutions to enhance workflows and processes.
* Identify and implement process automation using tools such as Process Builder, Flow, and Approval Processes.
System Integration:
* Work with product and engineering and third-party vendors to integrate Salesforce with other business systems and tools. Monitor and troubleshoot integration issues.
About You
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (preferred but not required).
* Salesforce Administrator certification (e.g., Salesforce Certified Administrator) (preferred).
* 2+ years of experience as a Salesforce Administrator or similar role.
* Strong understanding of Salesforce features, best practices, and limitations.
* Proficiency in Salesforce tools such as Process Builder, Flow, and Data Loader.
* Experience with Salesforce Lightning and AppExchange applications.
* Excellent problem-solving skills and attention to detail.
* Strong interpersonal and communication skills for interacting with diverse teams.
Preferred Skills:
* Experience with Salesforce Sales Cloud, Service Cloud, or other specialized clouds.
* Knowledge of Apex, Visualforce, or other Salesforce development tools is a plus.
* Familiarity with integration platforms or middleware tools is a plus.
* Understanding of Agile or project management methodologies.
* Familiarity with Zapier is a plus.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional growth and Salesforce certifications.
* A collaborative and innovative work environment.
* Flexibility and work-life balance.
Benefits You’ll Get From Us:
In addition to your salary, we offer the following benefits:
* Up to 30 days annual leave + bank holidays. Starting at 25 days and growing each year you work with us.
* An additional 1 day off for your birthday.
* Work in the way that suits you; we care about what you achieve, not when you do it. For roles that allow it, we're happy for you to work flexibly in a way that allows you to succeed.
* A working environment that supports and enables you. Our partnership with sanctus.io provides free and anonymous mental health, leadership and life coaching.
* Life insurance while you are working with us. (UK Only)
* Company pension scheme.
* Referral, wellness and volunteering program.
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