Pax8 is seeking qualified Sr. Site Reliability Engineers, to join our team in Bristol, United Kingdom and embark on a thrilling journey of innovation and technological advancement. We encourage you to apply even if you are not based close to Bristol as the role can also be remote with occasional on-site presence. As a Sr. Site Reliability Engineer, you’ll play a key role in our team’s transformation. You’ll design, build, automate, test, and manage our software systems. Working closely with our tech and engineering teams, you’ll solve exciting challenges as we grow quickly. You’ll leverage tools like Docker containers, Kubernetes (EKS), Helm, GitHub Actions, Terraform, and other cloud-native technologies to lead our transformation from a centralized monolith to a dynamic microservices ecosystem. A key part of your work will be enhancing our CI/CD pipelines to accelerate value delivery while ensuring the high availability of Pax8-developed and managed services. About Pax8 Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem. More about Pax8: For all you, tech minded people: discover our Marketplace Best Companies: Awarded Number 50 in the UKs Best Companies Our Journey from the US to EMEA: Pax8 UK HQ - Bristol Office Opening Get a feel for our progress, culture and how we constantly strive to be better and do better below: Taste our values & culture here: Pax8 and our people Check our HR Leaders people ethos here: Our People and Culture Team See our progress in Awards: Spotlight Awards Scott Chasin: Exciting Times - meet our new CEO UK Website: Pax8 UK Our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience. It's an exciting time to join us as Pax8, as we have just been certified as a “Great Place to Work”. Your Day to Day in this role includes: Increase developer velocity and system reliability by utilizing software development expertise, collaborating with engineering teams to address reliability concerns, analyzing the sources of issues and the impact on Cloud infrastructure to help the engineering community to work in a reliable, scalable environment Standardize and implement baseline visibility across systems. Leverage programmatic monitoring to proactively address visibility gaps. Collaborate with teams to embed observability in the design phase, ensuring resilient and dependable systems Collaborate with Architecture and Platform teams to design automated solutions that eliminate repetitive tasks, enhance self-healing capabilities, improve service reliability, and enable developers to focus on delivering product features using proven, predictable frameworks Prioritize security by collaborating with the engineering community to implement secure solutions, address issues proactively and reactively, and use lessons learned to establish best practices that minimize disruptions to product development Elevate team capabilities through mentorship, project work assistance, design guidance, and participation in support and on-call rotations Participate in incident response and post-incident analysis to drive improvements in system reliability by contributing to rapid recovery, conducting root cause analysis, and implementing changes based on post-mortem findings. Join us and take the lead in driving innovation and growth in our DevOps journey You'll be ideal for us if you: Substantial years of experience supporting application development, preferably microservices and Java based web platforms. Substantial, proven, software development experience. Ability to show advanced proficiency of a relevant programming language ( Java, TypeScript, Python, Groovy, Kotlin, VueJS, etc.). Advanced experience with one or more of the following frameworks (Spring, Spring Boot, JUnit, Mockito, Kotest, Stripe, Kafka, ElasticSearch, Netsuite, Oauth). Experience using AI within the SDLC to quickly deliver reliable solutions Strong experience with observability platforms, such as New Relic, Sumologic, Honeycomb, and similar tools to track performance and detect issues Solid understanding of core AWS services, including EKS, RDS, and MSK (Azure knowledge is a plus) Extensive experience with container technologies such as Docker and Kubernetes, with an emphasis on operational reliability Proven experience in debugging and troubleshooting applications, using both manual and automated methods Database and SQL development experience Understanding of IaC and configuration management using Terraform and Git Understanding of CI/CD pipelines using GitHub Actions and ArgoCD Experience working in a Lean/Agile environment using tools such as Jira, ClickUp, Asana or similar Focus on meeting project commitments with predictability and urgency Strong presentation, written, and verbal communication skills Strong desire for automation Ability to build strong customer relationships and deliver customer-centric solutions Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Ability to gain the confidence and trust of others through honesty, integrity, and authenticity Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics Ability to anticipate and adopt innovations in business-building digital and technology applications In order to fulfil this role you should be resident in this country with a valid right to work. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points We believe in cultivating an environment where there are a diversity of perspectives. We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too We take pride in our diverse and multicultural work environment, where communication is key. Our team collectively speaks more than 23 languages, reflecting the richness of our global community. We celebrate language diversity, but we also value effective cross border collaboration business communication. You should possess a strong command of business English to ensure seamless collaboration and understanding across our dynamic team. Salary & Benefits Basic Salary up to £78,000 per annum - depending on experience Bonus scheme 25 days holiday (plus bank holidays) Dedicated time for training and personal development Unlimited access to LinkedIn Learning Private healthcare covered by Bupa Dental Plan covered by Unum Health & Wellbeing coaching support Life Assurance Income Protection Royal London Workplace pension scheme Pax8 Cycle to Work Support Scheme Available Fun and frequent company and team socials Share Options after qualifying period Designated Office & Working pattern Tech set up to support great Home and In-office working Hybrid & Home Office Working 9-5:30 Monday to Friday. Pax8 Bristol Office Environment Amazing brand new offices at The Distillery City Centre location within a 5 minute walk from Temple Meads Station Set across 3 floors with natural light, break out rooms, balcony spaces and a wellness area Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table State-of-the-art Top Brewer Coffee Machines on every floor Dedicated desks with laptop dock and two monitors Regular social and community events Work Environment The modern workplace is in our DNA so working from home is not a problem. However, teamwork is also valuable, so we do encourage you to regularly come together in our fantastic new offices for social events, fun and shared success We offer an international and dynamic job with a high degree of responsibility and fun, in one of the coolest and fastest growing industries in the world: IT. There is plenty of room for personal growth and you will be working closely with your energetic and skilled team mates. If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the Talent Partner, Iulius Brezeanu, managing this role on 31880028245 (No agencies please) What’s in it for you? There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2023 was 34%) as we grow and expand. We have our very own internal academy (the Pax8 University) for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. Why Pax8? Our mission is to be the world’s favourite marketplace to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, Vero. Once checks have been completed all candidates will receive a copy for their records. Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice ( https://www.pax8.com/en-uk/job-applicant-privacy-notice/ ) LI-Hybrid LI-IB1 IND-HPTN