We are currently looking to recruit a Senior Outlet Advisor. Working 40 hours a week, between 8:45am to 5:45pm, Monday – Saturday (flexibility will be required) The Senior Outlet Advisor is an essential role they will be helping the Store Management team by overseeing daily operations of the store and covering day-to-day tasks. The successful candidate will be working in a busy clearance shop environment and warehouse to process our end of line products ready for sale in the clearance store and for sales via other Nisbets sales channels, along side this they will be expected to process orders for customers within the clearance store and assist customers in their product queries. Key Responsibilities Take a leading role in team task planning in EOL Manager and Assistant Manager’s absence Responsible for cash management Treat all visitors to the store with respect and consideration to assess and approach difficult situations with the aim of a positive solution. Deliver first-class customer service in line with Nisbets expectations. Process all types of customer payment/refund transactions whilst adhering to policy. Process stock deliveries in clearance warehouse, including sorting and preparing products for sales by inspecting product quality, re-packing, labelling and pricing items, following the established processing guidelines. Take accountability for replenishing the shop floor with processed items, ensuring that store is fully stocked. Be accountable for adhering to all Heath and Safety policies and operational policies. Take ownership of contributing to sales targets and KPIs including revenue, margin and stock processing. Capabilities, Skills and Experience Required Excellent customer service skills. Basic numeracy, literacy & IT skills. Great verbal and written communication. High level of flexibility. Strong attention to detail and organisational skills. Ability to work independently and as part of a team. Delegating and organising workload. Manual handling and lifting heavy items. Ability to stand, walk, and perform repetitive tasks for extended periods. Ability to work in a busy environment with varying temperatures. Previous experience in a retail or hospitality /warehouse environment. Familiarity with catering equipment is an advantage. Familiarity with Maginus management systems is preferred. Benefits Competitive base salary Performance related bonus (pro rata for part time) 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment. Christmas Gift Payment Ongoing training and support, in store and through our learning management platform Excellent Opportunities for Career development, in Retail or the wider business Access to hundreds of high street discounts Staff Discount applicable to all products and up 60% on own brand products Employee Assist programme with access to 24-hour counselling About Us Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again. We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are. We’re determined to take the next step. But we need your help to do it. It’s all about you. If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you. You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level. We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do. Ready to take the next step with us? Apply today. RetailUK Other details Pay Type Salary