Sales Operations Analyst - Social media platform - London (Remote with some office visits if needed) - 6 months contract - £23.5 per hour PAYE
Our client is seeking an exceptional individual to serve as a Partnerships Operations Analyst for the Monetization Partnerships organisation. If you are a motivated team player who is very organised, is analytical, can own operations to keep the team focused, can be the glue between partners, operations and analytics and is independent and motivated to own projects from day one, we’re looking for you!
This role will be supporting our partnerships team in EMEA. We collaborate with technology partners that build great experiences for businesses and people.
Responsibilities include:
* Manage tactical execution tasks of communication Partnerships’ programs, including partner onboarding, MDF, and partner payouts for various incentives.
* Manage support tickets and escalations from partners, and ensure issues are resolved in a timely and efficient manner.
* Assist in organizing and streamlining regular communications to partners, including surveys, marketing announcements, product updates, and pilot/research requests.
* Work with Engineering and Product teams to resolve and troubleshoot technical issues for partners when they arise.
* Be the go-to person for partners for any operational and sales related issues.
* Provide the best partner experience based on timely follow-up, regular communications and creating visibilities inside WA for partners.
* Own operations across multiple areas of the business, including partner program, product testing and internal projects.
* Develop goal setting frameworks, drive regular revenue reviews and own reporting needs for the team.
* Develop trackers for several GTM initiatives and own the analysis and reporting of progress.
* Support partner managers on high priority partner projects.
* Regularly pull data to inform our partner and team strategy.
* Proactively find areas of opportunity for the business by connecting partner performance and industry insights.
Qualifications
* At least 2+ years experience in a project management or operations role.
* Can work independently supporting operational tasks for the team.
* Can understand how analytics, operations and business intersect and drive value accordingly.
* Ability to interact with cross functional partners and unblock tasks.
* A strong communicator with experience sharing insights to varied audiences and senior management internally and externally.
* Passionate about problem-solving and going deep into an issue.
* A self-starter with a track record of taking initiative.
* Experience working cross-functionally, and prioritizing projects and responsibilities on behalf of multiple stakeholders.
PREFERRED QUALIFICATIONS
* Preferably with experience in data handling and analysis.
* Experience with Salesforce.
Seniority level
Associate
Employment type
Contract
Job function
Analyst, Management, and Project Management
Industries
Social Networking Platforms
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