KEY DUTIES AND RESPONSIBILITIES:
1. Customer Service:
- Deliver outstanding customer care to all visitors and staff
with enthusiasm and professionalism.
- Promote a customer-focused attitude within the entire catering service team.
2. Team Support and Supervision:
- Assist, support, and supervise catering staff to meet business demands.
- Provide guidance to staff to help maintain high performance.
- Ensure adherence to company standards, policies, and procedures.
3. Operations Support and Supervision:
- Assist with food preparation and ordering to maintain profitability.
- Monitor supply levels, ensuring accurate ordering, acceptance, and proper
storage of stock.
- Support and supervise daily catering operations, including cleaning, staff
scheduling, and task allocation.
4. Health and Safety Compliance:
- Ensure all catering activities are carried out safely and in compliance with
health and safety regulations.
- Maintain cleanliness and hygiene across all catering facilities, including staff
and visitor toilets.
5. Continuous Improvement:
- Implement feedback to improve service delivery and enhance customer
experience.
- Look for opportunities to add value and create memorable visitor experiences.
6. Collaboration:
- Support the wider team at Inverness Botanic Gardens and the Grow Project.
- Contribute to the development of new business opportunities as they arise.
7. General Responsibilities:
- Work flexibly on a rota basis, including weekends and bank holidays.