We require a Clerical Officer to provide admin / clerical support within the Health Records Department at Victoria Hospital, Kirkcaldy.
It will be your responsibility to work within the DHRS team, covering A&E at Victoria Hospital, Kirkcaldy, and occasionally at MIU, Queen Margaret Hospital, Dunfermline.
Working in A&E and MIU, there is a need for you to provide front line service to patients arriving at each department and it is vital for the provision of recording of patient attendance and admissions via Trakcare. There is a need for you to be confident in dealing with anxious and upset patients / relatives, showing empathy and delivering professional customer service.
Administrative tasks will include running off reports and accurately updating data along with preparing and scanning medical casenotes / ED cards, uploading to the clinical portal.
To meet service needs, there may be a need to be trained within NHS Fife Switchboard. The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.
Ad hoc duties may be requested by Health Records Supervisors ensuring efficiency across the 24/7 Inpatient and Emergency team.
A level of accuracy and attention to detail is essential for this role due to data being uploaded to a live clinical system.
Relevant admin / clerical experience is required as is the ability to prioritise and deal with the day-to-day workload in a busy environment. You will be required to work both independently and as part of a team.
Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard / typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part-time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37-hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Recruiting Board.
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