Job Title : People Manager
Business Area : 1st Class Holidays Limited
Location : Hybrid (Manchester/Remote) Our offices in Manchester are accessible via train/tram, bus and car (Free Parking). However, we offer a hybrid approach of working with a mixture of home-working and office-working.
About us:
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, the USA, South Africa, Islands, Australia and New Zealand. Established more than 27 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality.
Position Overview:
We are seeking an outgoing, energetic, and detail-oriented People Manager to join our team. This role is key to ensuring smooth operations in people management, driving administrative functions, improving overall efficiency through automation, and contributing innovative ideas that enhance the employee experience at First Class.
Key Responsibilities:
1. Employee Experience and Initiatives:
o Lead the development and implementation of initiatives designed to improve employee engagement, satisfaction, and retention, ensuring these programs align with the overall people strategy and company culture.
o Conduct in-depth research on best practices in people management, including performance development, employee well-being, and workplace culture, using insights to recommend and implement improvements tailored to the needs of the team.
o Oversee and manage various people-related projects, ensuring they are delivered on time and within scope.
2. Administration / Operational Efficiency and Automation:
o Ensure employees maintain their personal records on our internal systems.
o Prepare and process necessary documents related to staff management.
o Assist with payroll processing and handle related inquiries.
o Identify opportunities to improve people management processes and workflows.
o Implement software and tools to automate routine administrative tasks.
o Monitor and analyse metrics to enhance operational efficiency.
o Coordinate with IT and other departments to integrate management systems.
3. Additional Responsibilities:
o Assist in preparing and distributing internal communications.
o Act as the first point of contact for employee-related inquiries.
o Support participation in audits and compliance reviews.
o Provide administrative support across the business when needed.
o Oversee staff training as required.
Qualifications:
* Bachelor’s degree in Business Administration, People Management, or equivalent work experience.
* CIPD Level 3 (5 is also desirable) Certificate/Diploma in People Management or equivalent.
* Solid experience in people management with a focus on employee engagement.
* Familiarity with employee management software and payroll systems; experience with tools that support workflow automation is a plus.
* Strong organisational and time-management skills, capable of balancing multiple tasks and priorities effectively.
* Excellent communication and interpersonal abilities, with a knack for building positive relationships across teams.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with some experience in data reporting to support process improvements.
* Ability to manage sensitive information with care and maintain confidentiality at all times.
* Attention to detail and accuracy, ensuring all processes and documentation are handled meticulously.
* Effective problem-solving skills, with the ability to identify root causes and implement practical, people-focused solutions.
* Adaptability and teamwork, capable of working independently and collaboratively within a dynamic environment.
* Initiative and innovation, consistently seeking opportunities for improvement and proposing creative solutions to enhance processes and employee experience.
* Strong analytical and data interpretation skills, using metrics and insights to inform decision-making and drive continuous improvement.
* Excellent communication and interpersonal skills, building strong relationships and fostering a positive work environment.
* Time management and prioritisation, effectively balancing multiple tasks while meeting deadlines.
What you'll get in return:
* Holidays – 25 days plus Bank Holidays. Plus, one extra holiday for every year of service - up to 5.
* PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers.
* Free Parking.
* Access to staff travel discount websites.
Contract / Working Hours:
Full-time (38.75 hours per week 8.55 am – 5.40 pm). Monday to Saturday. Please email your CV to careers@fcholidays.com with a cover letter giving details of why you think you may be suited to this role and your salary expectations.
No agencies, please.
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