Outpatient Booking Administrator | Customer Service/Administration | Nottingham | Full Time, permanent | £23,497.50 PA plus excellent benefits
Spire Nottingham Hospital are looking for a driven and motivated individual to provide an efficient administrative service within the Bookings Department, working within established policies and processes. To ensure an exemplary level of customer service is upheld in the provision of service to patients, consultants and the hospital team.
Spire Nottingham Hospital is a state-of-the-art private hospital. We offer consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
Contract type: Full Time; permanent.
Shift Pattern: Monday to Friday (on a rota 8am-4pm, 9am-5pm, 10am-6pm).
Please note: You will require your own transport as public transport is not readily available.
Duties and responsibilities
* Managing the reservation process, to ensure theatre utilisation is maximised.
* Inputting theatre bookings to the hospital’s computer system, ensuring that the data retained on the system is accurate, complete and timely.
* Liaising with the Pre-assessment department to book appointments prior to patients coming into the hospital for their procedures.
* Dealing effectively with emergency admissions, via relevant departments.
* Collating all in-patient documents accurately.
* Support and compliance of standardised department processes and procedures.
* Maintain and update patient records on SAP (the hospital computer system).
* Receive bookings and liaise with internal departments via the telephone.
* Liaising with Insurance companies to pre-authorise patient treatment.
* Developing and maintaining relationships with both private and NHS medical secretaries, GPs, Consultants, patients and patients' families, and all departments within the hospital, responding to enquiries appropriately.
* Ensuring confidentiality regarding information and disclosures of information relating to patients and users of the hospital in accordance with the Data Protection Act 1984.
Who we're looking for
* A good standard of education.
* Experience in people management, customer care, recruitment, performance management, and cost management.
* Knowledge and confidence in information technology.
* Experience in a customer-facing environment.
* The ability to work in a team and also independently.
* Preferred - experience of a similar role in a hospital environment.
* Flexible approach to undertake a wide range of duties.
* Handling and respecting confidential information.
* Empathy for the impact of their role on vulnerable and sick patients.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
* Free on-site parking.
We commit to our employees' well-being through work-life balance, ongoing development, support, and reward.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it’s their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Job Info
* Job Identification 20967
* Posting Date 12/13/2024, 11:10 AM
* Apply Before 01/31/2025, 11:10 AM
* Job Schedule Full time
#J-18808-Ljbffr