Location: Maidstone, Kent (with commuting to the London office as required) We are a recruiting for a Managed Service Provider located in Maidstone, Kent. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction. Suitable IT Team Lead / Helpdesk / Desktop Support Manager will be responsible for managing a small team of IT professionals, overseeing, helpdesk / desktop support operations, and ensuring the delivery of high-quality IT services to clients. The role is based in Maidstone, but candidates must be comfortable commuting to London office as needed. Key Responsibilities: · Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations. · Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues. · Develop and implement IT support policies and procedures to enhance service delivery and efficiency. · Coordinate with clients to understand their IT needs and provide tailored solutions. · Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met. · Stay up to date with the latest industry trends and technologies to drive continuous improvement. · Manage and prioritise support tickets, ensuring prompt and effective resolution. · Collaborate with other IT teams and departments to ensure seamless integration and support. Qualifications : · Proven experience in a similar IT Team Lead or Helpdesk / Desktop Support Manager role. · Strong technical knowledge of desktop support, hardware, and software troubleshooting. · Excellent leadership and team management skills. · Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members. · Experience with IT service management tools and platforms. · Relevant certifications (e.g., ITIL, CompTIA A, Microsoft Certified) are a plus. · Ability to work in a fast-paced environment and manage multiple priorities.