* On site: Edinburgh - Southside Community Centre
* Closing 28th February 2025
* Advertised from 3rd February 2025
* 35.75 hours per week
Role
Job Purpose
To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, and debt, in line with the Scottish National Standards for Information and Advice Providers.
The advice will be provided within the Southside Community Centre. There will be some hybrid working involved along with some weekend work.
By joining our team, you will be helping alleviate poverty and improve individuals, families, and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.
Role and Responsibilities
Advice
* Provide high quality accurate advice, information, and representation in line with the Scottish National Standards for Information and Advice Providers.
* Build positive trusting relationships with individuals and families requiring advice.
* Conduct interviews with clients either in person, telephone, or virtual.
* Maintain accurate records and fully utilise the Advice Pro recording system.
* Manage and maintain ongoing advice casework.
* Communicate effectively with third parties on behalf of the client.
* Signpost people to relevant specialist support services where appropriate.
* Maintain accurate computer records in line with CHAI procedures and ensure all client mandates are in line with data protection legislation.
* Provide consultation support to other professionals on advice.
Service Development
* Support the development of this new service, through maintaining positive relationships with our partner organisations.
* Promote the service and represent CHAI to other agencies.
* Deliver training or briefing sessions to help other professionals understand the welfare system and how they can support individuals.
* Prepare as required reports on the outcomes and impact of the service to the Service Manager and Partners.
Personal Development
* Actively participate in all training sessions provided.
* Maintain up-to-date knowledge of development in welfare benefits, debt issues, and housing issues and participate in any training and activities.
* Keep accurate individual training records.
Organisational
* Adhere to the policies and procedures of CHAI.
* Actively participate in Team and Organisational meetings.
* Participate in the development of CHAI services.
* Feedback on the review of organisational policies and procedures.
* Promote and represent CHAI services positively.
* Perform other reasonable related duties as required.
We offer the following
* Access to Simply Health benefit plan
* 32 days annual leave (inclusive of public holidays)
* Enrolment to NOW Pension Scheme
* Extensive training programme
* Full and part-time opportunities
* Supportive work environment
* Opportunities to improve services and make a difference
Do you want to help alleviate problem debt and improve the lives of individuals, families, and children?
Are you:
* Passionate and committed to making a meaningful difference for individuals and families.
* Able to quickly learn complex rules and legislation on debt management and debt recovery.
* Able to grow trusting relationships in a formal setting.
* Understanding of people’s journeys and the challenges they have had in their lives, and how poverty and debt can impact them.
As a Money Adviser in CHAI, you will:
* Provide high quality accurate advice, information, and representation in line with the Scottish National Standards for Information and Advice Providers.
* Provide advice within a range of settings from our offices, outreach venues, and home visits.
* Conduct interviews with clients either in person, on the telephone, or virtually.
* Facilitate better outcomes for people which will help improve their financial situation and their life chances.
We offer the following:
* Flexible working
* Access to Simply Health benefit plan
* 33 days annual leave (pro-rata)
* Enrolment to NOW Pension Scheme
* Supportive work environment
* Opportunities to improve services and make a difference.
F&BV CDT wants the post holder to assist in the recruitment of volunteers who can identify with the issues and concerns, who have come through “crisis” and have found a pathway which has enabled them to improve their life chances, life skills, their potential, and their future opportunities.
If you feel you have the knowledge, experience, commitment, and enthusiasm required to fulfil these aims, F&BV CDT would really like to hear from you.
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