Cleaning Contract Manager
Permanent Opportunity
Wantage/ Oxfordshire
Salary: £30K to £35K Dependent on experience.
Hours of Work: Monday to Friday 40 hours. Flexibility is required, and your hours may need to be changed to cover for absences and to meet business needs.
Note: A Criminal Records Bureau check may be carried out for this role.
The Role
1. To provide operational support at contract level and ensure that all operational requirements of the contracts are met.
2. To interface with clients and ensure the Operations Manager is kept fully informed of any issues that evolve on site as necessary.
3. To manage all directly employed staff including Area and Site Supervisors.
4. Responsibility for compliance with health & safety and environmental procedures and legislation.
5. Complete conversance with company procedures and organisation.
Key Result Areas
1. Operational planning at contract level with responsibility for contract performance and monitoring.
2. Client interface.
3. Recruitment, training, performance management & retention of staff.
4. Management of budgets and provision of reports.
5. Notification of any health and safety, environmental or premises management concerns to the Health & Safety Focal Point or Environmental Focal Point.
6. Ensuring company is always presented in a positive manner.
7. Compliance with all existing company systems, procedures, and work practices.
8. Establishment of excellent interpersonal relationships with company clients, suppliers, employees, and other outside agencies.
Responsibilities
The role of Cleaning Contract Manager is vital as you are co-ordinating the operations function ensuring client satisfaction at company sites. It is important that clients, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner.
1. Provision of operational support at contract level, ensuring that all operational requirements of the contracts are met.
2. Operational planning at contract level with responsibility for contract performance and monitoring.
3. Client interface including listening to clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible, and reporting back to clients as promised.
4. Management of all directly employed staff including Area and Site Supervisors.
5. Management of budgets in liaison with the Operations Manager.
6. Collation and reporting of management information and the development of management systems.
7. Contact point for enquiries from company departments.
8. Stock control - ensuring that sites have correct stock products and levels on site.
9. Provision and maintenance of Site Reference Manuals.
10. Carrying out risk assessments as required.
11. Be aware of and proactive in following the Company Environmental Policy.
12. Maintaining a friendly and helpful attitude to clients and staff.
13. Use of computer system in accordance with company procedures.
14. Occasional tasks from the office at the discretion of the management.
15. Understanding and implementing company organisation, services, standard procedures and policies.
16. Taking part in training and meetings as required.
17. Informing the HR Manager of any personal or health issues.
Quality aspects
1. To follow and ensure staff follow standard operating procedures.
2. To demonstrate company values in regard to customer service.
Personal development
1. To participate in the staff appraisal programme.
Other duties
1. Other duties that may be required as requested by the Operations Manager.
2. It is against the law to smoke inside any company premises or vehicles.
3. Complete confidentiality regarding client details and company work practices is essential.
PERSON SPECIFICATION
1. Full clean driving licence.
2. Good understanding of numeracy and literacy.
3. Good Decision Maker.
4. Excellent Negotiation skills.
5. Willingness to take responsibility.
6. Professional Attitude and good general awareness.
7. Friendly and helpful.
8. Excellent Communication and organisation skills.
9. Confident team leader.
10. IT skills.
11. Ability to learn quickly.
12. Good attention to detail.
13. Hands-on approach.
14. Positive outlook.
15. Good sense of humour.
16. Self-confident, resourceful, and innovative.
17. Copes well under pressure.
18. Excellent social and interpersonal skills.
19. Calm and methodical approach.
Company Benefits
1. 25 days holiday plus 8 public holidays.
2. Pension contribution - minimum (3%).
3. Employee Recognition Scheme.
4. Cycle to work scheme.
5. Employee referral scheme.
To apply for this excellent opportunity, email your CV NOW! Concept Resources are an equal opportunities employer.
#J-18808-Ljbffr