Main area Digital and Information Technology Grade NHS AfC: Band 6
Contract Permanent Hours Full time - 37.5 hours per week (On call 1 in 4 or 1 in 5)
Job ref 411-COR-25-6755034
Employer Alder Hey Children's NHS Foundation Trust
Employer type NHS
Site Alder Hey Children's Hospital
Town Liverpool
Salary £37,338 - £44,962 On call payment in line with AFC guidelines
Salary period Yearly
Closing 14/03/2025 23:59
Interview date 24/03/2025
Technical Infrastructure Engineer
NHS AfC: Band 6
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites. We currently have more than 4,000 staff working across our community and hospital sites.
You can expect a warm welcome at Alder Hey Children’s NHS Foundation Trust. We listen to each other and work together to embed our Trust's values and behaviours. We appreciate our staff and reward them with an outstanding benefits package including:
* Great flexible working opportunities
* Lease car scheme and Home Electronics Scheme
* Generous annual leave and pension scheme
* Extensive staff health and well-being programmes
Job overview
Join Our Team as a Specialist 3rd Line Support Engineer!
At Alder Hey Children’s NHS Foundation Trust, we’re looking for a dynamic and skilled professional to provide advanced technical support and incident resolution across a variety of disciplines.
What You’ll Do:
* Deliver top-tier technical support for our critical devices and systems.
* Resolve complex incidents and escalations from our Desktop Support and Digital Senior Management teams.
* Lead and support technical projects that drive departmental and Trust-wide initiatives.
Main Duties and Responsibilities
* Manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from Desktop Support.
* Ensure continuous provision and development of quality IT and communication systems to support the Trust.
* Promote and support best practices in information governance and data security.
Person specification
Education and Training
* Computer or related degree or equivalent proven experience
* A minimum of 2 years in a complex technical environment with specific specialist knowledge of managing virtual infrastructure
* Microsoft Certified Solutions Associate (MSCA) or equivalent
* ITIL Foundation Qualification
Experience
* Knowledge in a range of multiple server operating systems and Azure
* SQL Database Administration
* Basic Knowledge of High Availability Solutions including Windows Clustering and load balancing
* Knowledge of VMware and virtualisation technologies, EXS Hosts, VPN and Citrix
* Knowledge of SAN technologies
* Basic knowledge in enterprise network / wireless solutions and methodologies
* Experience of working within the NHS or a similar healthcare environment
* Basic knowledge of VOIP Technologies or telephony systems
* Knowledge of Microsoft Office 365
Skills
* Good written and communication skills
* Ability to analyse a range of complex IT issues to effect resolution
* Good negotiation skills to effect positive and productive outcome
We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
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