Job Description We are currently looking for a Customer Experience Project Manager to drive the delivery of key transformation workstreams, to continue to build an even more customer-centric business and add value in support of our Customer Care 3-year plan, and wider business strategy. ASOS Customer Care have ambitions to become industry leading in their customer experience and we are looking for a customer centric project manager to help get us there The role will ensure that project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role, requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards. The project manager will also support our Customer Care Experience & Transformation function on project management best practices and methodologies on a day-to-day basis. About the role Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation Lead cross-functional teams, motivating and guiding them to achieve project objectives Manage project budgets, track expenses, and optimize resource utilization Identify and mitigate potential risks that may impact project success Facilitate effective communication between stakeholders, team members, and clients Monitor project progress, provide regular status updates, and implement corrective actions when necessary Conduct post-project evaluations to identify areas for improvement and apply lessons learned to future projects Ensure compliance with company policies, industry standards, and regulatory requirements Foster a culture of innovation and continuous improvement within the project team Supporting our culture by championing Diversity, Equity & Inclusion strategies