Location: Gwent wide
* Based at our Blaenau Gwent Hwb
* A regular presence across Blaenau Gwent Hwb and accommodation projects required
* Some Gwent wide travel to other Hwbs and meetings required
Contract Type: Fixed term until 31st May 2026
* Agile – working where and when required, to do the job most effectively
Hours & Working Pattern: 35 Hours per week (negotiable working pattern across Monday to Friday)
* Occasional evening and weekend work
* Participate in the organisations Tier 3 on-call rota (paid)
* All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Salary: £29,000, moving to £29,500 (pro-rata) after successful completion of a 6-month probationary period
Accountable to: Blaenau Gwent Support Services Manager
Accountable for: Line management of Team Leader, Refuge Support Workers, and Support Workers within the team
Purpose of the Post:
Oversee the day-to-day coordination of the VAWDASV accommodation and community support services in Blaenau Gwent, managing Team Leaders and team members. Ensure specialist trauma-informed and person-led support is provided to people affected by Violence Against Women, Domestic Abuse, and/or Sexual Violence (VAWDASV).
Responsibilities:
* Work closely with the Service Manager to contribute to achieving Cyfannol Women’s Aid’s Vision and Mission.
* Manage team members by demonstrating and positively role modeling the organisation’s values and culture.
* Collaborate with team members to plan and deliver high-quality, specialist, trauma-informed, person-led support services.
* Empower individuals to have informed choice, to design and achieve meaningful and impactful outcomes, led by them.
* Key collaborator in the development of a range of ways for adults and children to feedback about their experience.
* Manage Safeguarding for your service area, complying with internal and external policy and legislation, authorising adult and child referrals.
* Manage the delegated aspects of budgetary responsibility including some purchasing; work closely with the Finance department.
* Provide support to the team with case management and direction, providing support for emergency/crisis situations, complex cases, and team member absence, when more than one worker is required.
* Manage team preparation and attendance to Multi-Agency Risk Assessment Conference (MARAC), core group, and other similar meetings.
* Key collaborator with the Service Manager in collecting information and producing timely returns and other reports as part of funding requirements.
* Key collaborator in monitoring the team’s compliance with external quality standards (e.g., WWA NQSS) and external audits (e.g., Housing Support Grant Commissioning audits).
* Oversee regular audits including OASIS database recording system within own and other organisational services; provide improvement plans where appropriate.
* Manage data compliance for the service and support team members to keep accurate and timely records in all aspects of the service and casework.
* Work collaboratively with other Service Coordinators to ensure accommodation and community referral paths are easily accessible, clear, and concise, and to continue to promote a whole team approach.
* Key contributor in managing risk compliance, supporting team members to regularly assess and positively manage risk for adults and children we support in an inclusive and enabling way.
* Contribute (through working closely with the Facilities Coordinator) to ensuring a safe, compliant, and quality environment across Hwbs and services.
* Support the Service Manager with preparations for retendering of services.
* Contribute to internal development projects as part of organisational continuous improvement.
* Represent the organisation, embodying Cyfannol Women’s Aid’s values at external meetings, public events, conferences, and similar ensuring that the organisation’s reputation is protected and enhanced.
General Responsibilities:
* Contribute to the development and achievement of our Vision, Mission, and Objectives.
* Promotion of our values, culture, and aspirations.
* Creation of a safe, supportive, and explorative working environment.
* Promotion of Equity, Diversity, and Inclusion.
* Upholding of our Policies and Procedures.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
A current valid driving licence, access to a car, and insurance covering business use is essential.
Closing Date: Thursday 3rd April
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.
Cyfannol is an organisation with equality, diversity, and inclusion at its heart. We welcome applications from all areas of the community. However, we positively encourage applications from under-represented communities.
#J-18808-Ljbffr