Overall Job Purpose:Provide support on the IT Service Desk, table top support and appropriate training for local computer hardware, software and networking including logging, diagnosis, installation, maintenance, support and training for IT systems.Principle Duties/Accountabilities Behave as the County Council's liaison for ICT issues including receiving reports of software glitches and cyber risks and coordinating the response.
Prepare an appropriate image for Windows PCs and maintain a computer system that reconfigures refs across the school network.
Maintain policies, rules and settings on the school's Active Directory domain along with central software such as print management systems and special software licensing.
Accept, research and prioritise ICT calls to the school's ICT Helpdesk.
Support printer problems, replace Toner/Jams and assist contractors in need of on-site machine update/replacement.
Responding to and trying to solve audio-visual /AV equipment problems
Organizing ICT equipment recycling collections.
Keeping ICT asset register
Attend technical forums and pilot technology and systems in collaboration with IOACC ICT team. Coordinating new equipment access to the school networkResearching and solving problems related to the CCTV system, VOIP. Assist visitors from schools or agencies who need access to network/Resources.Manage Apple/Chromebook mobile device management systems
Assist employees doing local work such as installing interactive screens/network extensions.
Pay attention to staff tools to solve IT problems
Upgrading or installing local software
Investigate problems identifying what steps have been taken locally to solve them (including log files, settings and relevant test runs) in order to present to the IOACC IT team. Create new pupil/staff accounts or a new school year.Assist the IOACC IT team in migrating the school's SIMS basdata to SIMS connected.
Support staff/pupils using IT equipment where appropriate. Maintain, preserve and develop the Ysgol Uwchradd Bodedern websiteSupport and maintain a social media presence
Communication and website management