Mid and South Essex NHS Foundation Trust
Working within the busy radiotherapy department, the post holder will be required to provide a welcoming and efficient reception.
The successful candidate will be the first point of contact for patients, their relatives, colleagues, and visitors to the department, so must display a calm, friendly, caring, and professional manner.
They will provide a range of reception duties ensuring that the reception runs smoothly and efficiently.
Main duties of the job
1. To communicate with patients/relatives and carers in a sensitive and welcome manner.
2. To deal with telephone queries in a courteous and helpful way.
3. Direct patients to the correct waiting room within the department, giving them assistance if required.
4. To keep the patients waiting informed and up to date regarding any delays in the department.
5. Liaise with transport regarding patient bookings and any issues with these. Deal with any queries that patients may have regarding their hospital transport.
About us
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate, and build careers. From facilities through to consultant specialists, we want to be the best. To achieve this, we need to recruit not just those who are the finest in their field, but also those who have the potential to be. Yes, experience is important, but so is outlook - if you are dynamic, forward-thinking, and enthusiastic, we want you to join us. We not only offer you a good working environment with flexible working opportunities but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job responsibilities
For a more detailed job description and a full list of the main duties, please refer to the job description and person specification associated with this role.
We look forward to your application!
Person Specification
Qualifications
* 3 GCSEs or equivalent including English and Maths
* Training courses related to administrative duties
Knowledge
* Experience of working on reception in a public-facing role
* Experience of working on hospital-based computer systems
* Experience of working in a healthcare setting
Personal and People development
* Ability to prioritise and manage own workload
* Demonstrate a caring and compassionate nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,169 a year (Pro Rata for Part Time)
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