Main area Imaging Grade NHS AfC: Band 2
Contract: Permanent - Primarily based at Clevedon but there may be a requirement to work or attend training in the Brunel building at Southmead
Hours: Part time - 15 hours per week (Monday and Wednesday)
Job ref: 339-CCS3763-MJA-A
Site: Clevedon Hospital
Town: Clevedon
Salary: £23,615 pro rata
Salary period: Yearly
Closing: 08/04/2025 23:59
Thank you for your interest in this vacancy!
Job overview
An exciting opportunity has come up to join us as an Imaging Support Worker (ISW) in our Clevedon Hospital!
This role is 15hrs per week 8.30am – 5.00pm (Monday & Wednesday)
You will primarily work at our Clevedon site; however, there may be times when you will work or have to attend training at the main Southmead Hospital Brunel building.
You will promote a friendly and welcoming environment, greeting patients attending the Imaging department and working alongside other professional Imaging staff.
The main tasks will be assisting patients prior, during, and post-procedure, ensuring their privacy and dignity are maintained. You will act as a chaperone, reassure patients, and keep the rooms stocked and tidy.
Flexibility is important; there may be an opportunity to work additional hours to ensure we have adequate staffing levels, and you will need to demonstrate excellent communication and interpersonal skills.
There is an opportunity to learn additional skills working towards progressing to a Band 3 role.
For external applicants, you will be expected to attend a 2-week induction prior to working in the department.
Please note: this role is based at Clevedon Hospital; please ensure you are able to commute prior to applying.
Main duties of the job
An Imaging Support Worker is a member of the Team appointed to receive patients into the department and support other Imaging Department staff to assist patients to meet their needs when visiting the Radiology Department.
The post holder will be expected to undertake a broad range of activities under the direction of registered Imaging department staff.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire, and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.
Reception
* Promote a friendly and welcoming environment for both staff and visitors in order to inspire confidence in the department and Trust.
* Receive and assist patients and all visitors attending the department in a courteous and professional manner.
* Ensure request forms and other documentation are correctly completed in line with departmental procedures.
* Maintain and update accurate attendance, personal, and appointment details on the Computerised Radiology Information Systems (CRIS).
* Update the electronic hospital system to ensure the correct patient details are available on the CRIS.
* Confidently deal with queries coming through the department via telephone and face to face.
* Receive and accurately pass on information to relevant personnel.
* Deal with incoming post and distribute throughout their area and where necessary re-direct to the correct area.
* Perform general clerical duties and work within clerical teams under the office supervisor.
Clinical
* Support registered radiology/nursing staff in the provision of essential care to patients by assisting patients whilst in the radiology department according to trust policy and procedures with:
- Acting as a chaperone whilst undergoing some examinations.
- To assist in the Imaging rooms, giving explanations and reassurance.
- Aiding dressing and undressing.
* To be able to undertake reception duties when required.
* Help to promote and maintain a clean, comfortable, and tidy environment in the department, which meets the needs of patients, their relatives/carers, and friends.
* Contribute to accurate written and computerised documentation relevant to patient care ensuring confidentiality of patient information at all times.
* Assist the multi-professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.
* Escort and transport non-acute patients with no treatment in progress and/or their relatives/carers to other wards and departments within the Trust, via wheelchair, beds, and trolleys.
* Be aware of the importance of good health and the health education needs of patients as identified within individual care plans.
* After completion of the appropriate training, prepare and undertake agreed clinical activities (These will vary between wards and departments) such as:
o a) Receive and store medication and products
o b) Use of mechanical aids to assist movement and handling of patients
o c) Assist with the preparation of trolleys for use in clinical areas
* Maintain personal standards of hygiene and promote universal precautions to limit cross infection.
* To wear uniform as agreed by North Bristol Trust.
* Participate in training and development programmes as identified by the department Manager and contribute to the development of others.
* Keep up to date with changing practice and attend Trust training programmes as required.
* Ensure the Trust’s Policies and Procedures are known and followed.
* Refer to the registered Radiographer/Nurse regarding any situation which is not within your current responsibility.
Person specification
Education
* Minimum two GCSE/O Level qualification English and Maths.
* Willingness to complete NBT Care Certificate.
* Knowledge of Medical Terminology.
Work Experience
* Experience of working in a patient/Customer focused environment.
* Work well within a team.
Knowledge
* Produce work of an accurate standard.
* Able to meet the physical and educational demands of the role.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Name: Deborah Hacker Job title: Imaging Performance & Operations Manager Email address: deborah.hacker@nbt.nhs.uk Telephone number: 0117 4149004 Additional information
Name: Chloe Price Email: chloe.price@nbt.nhs.uk
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