SERVICE ADMINISTRATOR - £26,000 pa, 35 hour week, 9am to 5pm, Mon - Friday
Zoom are recruiting for a Service Administrator to join our client, a leading national service provider in the UK, covering England, Scotland, and Wales. Your role will be to assist and ensure the smooth running of the service department.
Duties & Responsibilities:
* Dealing with all aspects connected with Service / Service-Tracker system including troubleshooting, training, updating, importing reports, emailing reports, amending details if forms overwritten, checking all reports for recommendations & problems.
* Report any service problems to the relevant Service Manager.
* Answering the service line.
* Assisting with any administration requirements for Service Managers, including proofing of their emails and reports.
* Support and try to rectify technician queries, access requests/problems.
* Act as an intermediary between management and technicians.
* Manage RAMS (Risk Assessments & Method Statements).
* Scheduling routine dates when required.
* Checking if call-outs have been completed.
* Logging job-work orders onto the system and proofreading when required.
* Setting up, cancelling, and amending contracts with management permission.
* Addressing and assisting with setting up and solving problems with technicians' mobile phones.
* Explain what the contract entails when technicians enquire.
* Arranging technicians' parking.
* Checking jobs to see if they should be completed; chasing technician(s) to complete/follow-up if scheduled dates are not being met.
* Check and report on technicians' state of service.
* Regular report emailing to certain clients.
* Block treatment admin: sending out letters, organising technicians, typing/sending out reports.
* Set up, maintain and troubleshoot client portals ensuring access permits are up to date.
* Assist in organising holiday cover for technicians.
Benefits:
* Company Pension
* Free On-site Parking
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