What you will do in your working day
* To coordinate and deliver an effective maintenance service,
ensuring that high levels of tenant and customer satisfaction are
achieved while working to agreed policies and procedures
* To ensure that all records and databases are accurate and
maintained and the use of ICT resources is maximised
* To respond to callers and visitors requesting repairs and other services and ensure that their requests are dealt with promptly and effectively on a “right first time” basis
* Update the database for all contact and repairs, including raising job tickets, booking, closing & filing
* To liaise effectively with contractors and other service providers
* To provide an efficient and accountable service to all customers and stakeholders, resolving or escalating queries as appropriate
* Assist in preparing property listings, marketing materials and online listings to showcase properties and attract potential buyers or tenants
* Support real estate transactions by coordinating with lenders, inspectors, appraisers, and other parties involved in the buying, selling, or leasing process
* Take initiative in pursuing additional training opportunities, obtaining relevant certifications, and staying updated on industry trends and best practices
The training you will be getting
* Level 3 Business Administrator Apprenticeship
* Functional Skills in English & maths (if needed)
* Training at our Ponders End centre
What to expect at the end of your apprenticeship
If the applicant is successful they can go into further training or employment.