Are you an experienced Senior Agent with Team Leader responsibilities? If so, we want to speak with you!
Red Recruitment is recruiting a Senior Agent to join our client based in Llanelli.
This role will require you to use your experience and gained responsibilities to manage a team of Customer Service Agents.
Benefits and Package for a Senior Agent:
* Salary: £27,000 per annum
* Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
* Location: Llanelli
* Contract Type: Permanent
* Free parking
* Friendly and encouraging environment
* Health and wellbeing programme
* Bonus scheme (quarterly bonus)
* Internal recognition schemes with financial award
* Pension scheme
* 33 days annual leave (including bank holidays and your birthday)
* Social events including Summer and Christmas parties
* Support and training provided
* Career progression opportunities
Key Responsibilities of a Senior Agent:
1. Managing, coaching and motivating a team of Agents
2. Tracking and measuring individual and team goals and targets
3. Ensuring customer expectations are met
4. Providing support to the team with high-volume calls or escalations
5. Encouraging the team to achieve high standards of performance and customer servi...