Job summary Queens Medical Centre has an exciting opportunity for a Medical Secretary to join our team. We are a 12,500 patient practice across 2 sites with a branch site in Lynton. Main duties of the job The main aim of the role is to provide general secretarial support to the practice manager, doctors and health professionals involving word processing and audio typing skills with general clerical work. About us The Fuller and Forbes Partnership is a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The organisation provides care to 12,400 patients in Devon and 125,000 patients across England using a diversified clinical team consisting of on-the-ground paramedics, ANPs, ACPs, Clinical Pharmacists, and a nursing team, with clinical supervision and mentorship by GPs. The organisation is patient-driven and has used patient feedback in the past to develop innovative services such as a bespoke smart phone app, patient-centred practice websites, joint working with the third sector and a bespoke e-consultation service. Our vision is to enable to patients to live longer healthier lives that are full active and meaningful. Date posted 23 October 2024 Pay scheme Other Salary £12 an hour Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A2381-24-0063QMC Job locations Queens Medical Centre Queen Street Barnstaple Devon EX32 8HY Job description Job responsibilities Job responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc in an accurate and quality manner. To process all out going referrals. To undertake accurate and comprehensive summarising of medical records. To assist the practice manager with all clerical and administrative duties. To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. File patient records and correspondence in patient medical records. To provide cover for members of the secretarial team during periods of sickness and annual leave. To process all incoming medical reports in a timely manner. To undertake all aspects of the surgerys safeguarding admin role and assist the safeguarding lead with all clerical duties. Job description Job responsibilities Job responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc in an accurate and quality manner. To process all out going referrals. To undertake accurate and comprehensive summarising of medical records. To assist the practice manager with all clerical and administrative duties. To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. File patient records and correspondence in patient medical records. To provide cover for members of the secretarial team during periods of sickness and annual leave. To process all incoming medical reports in a timely manner. To undertake all aspects of the surgerys safeguarding admin role and assist the safeguarding lead with all clerical duties. Person Specification Experience Essential Educational Background Secretarial and typing qualification. Office Management or Administration, qualification or a related field is highly advantageous. Experience Proven experience as a Secretary, Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction. Experience in using healthcare systems, especially those related to referral processes. Technical Skills Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information. Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation. Communication Skills Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies. Strong interpersonal skills to provide empathetic and informed responses to patient inquiries. Organisational Skills Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment. Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes. Desirable Analytical Abilities Ability to analyse referral data and reports to identify trends, issues, and opportunities for process improvement. Skill in using software tools to generate insights and enhance the efficiency of referral processes. Problem-Solving Skills Proactive in identifying and resolving issues within the referral system or in patient communications. Ability to anticipate needs and deliver solutions to facilitate seamless referral operations. Adaptability Flexible and adaptive to changing workflows and technology integrations in healthcare administration. Capacity to learn and master new software systems related to referral management quickly. Team Collaboration Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management. Supportive of team goals and cooperative in handling shared tasks. Additional Competencies Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information. High level of professionalism and reliability, particularly in managing sensitive or critical patient information. Person Specification Experience Essential Educational Background Secretarial and typing qualification. Office Management or Administration, qualification or a related field is highly advantageous. Experience Proven experience as a Secretary, Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction. Experience in using healthcare systems, especially those related to referral processes. Technical Skills Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information. Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation. Communication Skills Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies. Strong interpersonal skills to provide empathetic and informed responses to patient inquiries. Organisational Skills Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment. Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes. Desirable Analytical Abilities Ability to analyse referral data and reports to identify trends, issues, and opportunities for process improvement. Skill in using software tools to generate insights and enhance the efficiency of referral processes. Problem-Solving Skills Proactive in identifying and resolving issues within the referral system or in patient communications. Ability to anticipate needs and deliver solutions to facilitate seamless referral operations. Adaptability Flexible and adaptive to changing workflows and technology integrations in healthcare administration. Capacity to learn and master new software systems related to referral management quickly. Team Collaboration Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management. Supportive of team goals and cooperative in handling shared tasks. Additional Competencies Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information. High level of professionalism and reliability, particularly in managing sensitive or critical patient information. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Fuller and Forbes Partnership Address Queens Medical Centre Queen Street Barnstaple Devon EX32 8HY Employer's website http://bramleyonline.co.uk/ (Opens in a new tab)