A2B Payments is a fast-growing company in the merchant services industry, providing businesses with seamless payment processing solutions. We pride ourselves on our supportive office culture and regularly host team events to foster a fun and collaborative work environment. If you're looking to join a dynamic team that values both professional growth and a positive workplace, this is the role for you!
Responsibilities:
* Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
* Assist merchants with account setup, transaction issues, and troubleshooting payment processing equipment/software.
* Act as the liaison between merchants and internal teams to resolve escalated issues.
* Manage case handling, including dispute resolution and transaction troubleshooting.
* Oversee and respond to inquiries in the customer service inbox.
* Guide merchants through the onboarding process, ensuring a seamless experience.
* Maintain accurate records of customer interactions and account details in the CRM system.
* Identify recurring issues and escalate them to the relevant departments.
* Participate in cross-training to improve team versatility and service coverage.
What We’re Looking For:
* Strong Communication Skills: Exceptional verbal and written communication to effectively assist merchants.
* Problem-Solving Ability: Analytical mindset to troubleshoot technical and transaction-related issues.
* Technical Aptitude: Basic understanding of payment processing systems, merchant accounts, and financial transactions.
* Customer Focus: Passionate about delivering outstanding service and building strong client relationships.
* Team Player: Ability to collaborate effectively in a fast-paced environment.
* Organised & Detail-Oriented: Able to manage multiple tasks and prioritise efficiently.
What We Offer:
✔ Competitive salary + performance-based incentives
✔ Comprehensive training & career growth opportunities
✔ A positive and supportive office culture
✔ Regular team events and work socials
✔ Opportunities to develop expertise in the FinTech and payments industry
Join A2B Payments and become part of a team that values both professional success and a great workplace culture!