Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex. We have a highly prestigious and demanding customer base, and we are now looking to recruit a Customer Service Representative to support our Customer Service department.
We value diversity highly at Attewell, and we’re able to offer an attractive and flexible package of working patterns to cater for people from a wide range of backgrounds and personal circumstances.
Role Profile
Reporting to the Customer Service Executive, the Customer Service Representative will be responsible for the processing of customer Purchase Orders, reviewing internal and customer queries and managing customer portals. This role requires liaising across departments for orderbook updates and working closely with the customer service team.
Key Responsibilities
1. Carry out full contract review on all customers orders
2. Process customers’ orders, ensuring the correct information is updated onto the internal SAP system
3. Review and process customers queries, including monitoring and maintenance of the internal delayed file
4. Regularly monitor customers’ orders, providing updates to the customer and completion on key customer order books
5. Answer customers' questions via phone, email, live chat or in person
6. Proactively manage customers queries and internal queries/reports
7. Carry out weekly orderbooks for customers
8. Download and acknowledge customer Purchase Orders via their portals
Key Experiences & Characteristics
1. Able to work under pressure and in a busy environment
2. Keen attention to detail and accuracy
3. Excellent communication skills, hardworking and flexible
4. Ability to work independently and as part of a team
Qualifications and Experience Levels
1. Previous experience in customer service/admin/sales/office environment
2. Computer literate, with a good level of Excel skills
3. Knowledge of Microsoft products
4. Experience and knowledge of SAP preferred
Working Hours
This is a full-time role working 37.5 hours per week. Monday to Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.
Benefits
1. Attractive salary dependent on experience
2. 23 days annual leave, plus paid bank holidays
3. Attractive pension contribution
4. A flexible, supportive work environment with a diverse team
5. Group Critical Health Insurance
6. Group Death in Service
7. Eligible for bonus based on company performance
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