We are seeking a skilled and experienced retail shop manager to join our team. The Retail Shop Manager is responsible for overseeing the day-to-day operations of our store, ensuring a welcoming, efficient, and high-quality shopping experience for our community. This role involves managing staff, maintaining stock levels, handling customer interactions, and upholding store standards to create a trusted environment.
Main duties include:
• Keep an eye on stock levels and ensure popular items are always available.
• Give tasks to the team.
• Handle customer complaints calmly and professionally.
• Manage restocking to keep shelves full and tidy.
• Keep accurate financial records.
• Work with suppliers for display materials and in-store marketing.
• Make sure the store is clean, organized, and always safe.
Skills and Education:
• Proven experience in retail management or a similar role.
• Strong organisational, leadership, and multitasking skills.
• Excellent communication and customer service abilities.
• Knowledge of merchandising and customer service best practices.