Summary
The Sales and Business Development Apprentice will support the sales and business development team by assisting with various tasks related to customer acquisition, relationship management, market research, and sales strategy execution. This role is designed to provide hands-on experience and training in sales and business development processes.
Wage
Competitive
Competitive wage offered
Up to £10 per hour pay depending upon the performance.
Training course
Sales executive (level 4)
Hours
Monday to Friday, between 9.30am and 5.30pm. We might need to attend some promotional events during the weekend.
35 hours a week
Start date
Sunday 1 June 2025
Duration
1 year 6 months
Positions available
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Duties will include (but will not be limited to):
* Support business development activities
* Customer relationship management
* Market and competitor analysis
Where you’ll work
This apprenticeship is available in these locations:
* Maxi House, Halesfield 20, Telford, TF7 4QU
* Suite 6, Chalkwell Lawns 648-656, London Road, Westcliff-On-Sea, SS0 9HR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CROWN VOCATIONAL TRAINING LIMITED
Your training course
Sales executive (level 4)
Equal to higher national certificate (HNC)
Course contents
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Your training plan
* The candidate will be getting a Level 3 Sales and Business Development qualification and working in London and Essex areas
* Functional skills in maths and English (if required)
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Desirable qualifications
A Level or equivalent in:
* Business, Marketing and Customer Services (grade A)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Presentation skills
* Number skills
* Analytical skills
* Team working
* Creative
* Initiative
* Patience