Reporting to the Credit Supervisor, the Credit Controller will be responsible for calling customers to discuss their outstanding debts or failed payments.
Duties & Responsibilities
* Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts, and customers who have cancelled the direct debit instructions.
* Other ad hoc duties include understanding cleared balances to keep accounts open, working with credit insurance brokers, and credit rating agencies.
* Dealing with customer queries in a professional, courteous, and timely manner while recording all customer information on emails or calls received to maintain detailed and accurate customer records.
* Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email, and phone.
* Liaising with the collections coordinator regarding sending letters before actions and payment plans.
* Any other duties as may be reasonably required.
Education & Experience
* Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
* Experience working in an office environment, preferably within a Credit/Accounts department.
* Working knowledge of Microsoft Office packages – Word, Outlook, and Excel.
* Accuracy and attention to detail with good numeracy skills.
* Good communicator with a professional and confident telephone manner.
* Methodical with the ability to organise and prioritise.
* Enthusiastic and motivated with the ability to work well individually and as part of a team.
Salary & Benefits
* Salary of £24,752 per annum.
* An additional day of annual leave for your birthday.
* Free breakfast.
* Sociable working hours, no weekends or evenings.
* Early Friday finish.
* Fun, supportive working environment.
* Dress down office.
* 20 days annual leave.
* Pension.
* 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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