What skills and experience we're looking for
Reporting to the Deputy ICT Manager, we are looking to recruit an Senior ICT technician to join the small but dynamic ICT team who maintain and deliver an outstanding ICT service currently to four secondary schools and four primary schools that together form the SHARE Multi Academy Trust based within the Kirkless District.
The ideal Candidate will:
• Have Maths and English to GCSE Grade C or equivalent with a level 3 ICT qualification or equivalent;
• Have sound experience of ICT operating systems and server technologies;
• Be customer focused, with excellent interpersonal skills in order to communicate effectively to all services users;
• Hold a full clean, driving licence willing to use own vehicle for work;
• Have outstanding problem solving and prioritising skills able to meet daily needs across the sites;
• Have great references demonstrating they are a suitable candidate, safe to work in an environment with children.
Information Technology and Communications
1. Manage a high-quality day-to-day ICT service in line with the MAT development plan and vision and values to support high quality educational provision.
2. Assist in co-ordinating a supporting structure for key school/MAT operational areas for ICT services.
3. To maintain effective contractor/service relationships for ICT services providing feedback regarding quality for service and working closely with contacts to find solutions to problems.
4. Oversee all contracted out ICT services and make recommendations to the ICT Manager.
5. Provide support for Team Leaders across the trust with key project work including tender submissions, bid writing, development and communication for project timelines and plans, working with contractors and providing up to date reports to senior leaders on timelines and progress.
6. To assist in the management of ICT budgets and maintain effective financial management controls and risk management for the service.
7. Provide a high-quality ICT support service that resolves any problems quickly.
8. Assist in identifying key risks relating to ICT across the trust and take appropriate steps to raise awareness amongst leaders/directors and ensure effective action is taken to mitigate any potential issues.
9. Ensure a safe working environment for all stakeholders, particularly in relation to e-safety and data security, and ensure full compliance with data protection legislation and regulations.
10. Provide clear guidance for staff regarding policy and actions required
11. Contribute to the trust’s Health and Safety Strategy; ensuring systems are in place for the implementation and monitoring of the Health and Safety Policy, particularly in relation to e-safety and data security
12. Promote equal opportunities for pupils and staff by identifying potential barriers to full participation in the school curriculum or work opportunities and supporting plans where relevant to ICT.
13. Support ICT infrastructure and services in trust schools in accordance with service level agreements.
14. Provide cloud support including Microsoft 365 technical expertise across the trust.
15. With the assistance of third-party advice, ensure the MAT’s ICT systems are fit for purpose and developed in the light of advancements in the use of ICT in the wider world. Maintain an up-to-date knowledge of the latest ICT developments.
16. Assist in evaluating the effectiveness of ICT services, taking into account feedback from end users, value for money and the efficiency of the service provided. Ensure appropriate action is taken when planning and implementing improvements.
17. Provide second and third response support for application software and hardware problem solving through Every ticket system both face to face and via telephone
18. Ensure full compliance with data protection legislation and regulations for the ICT area.
Other
19. To develop, coach and mentor ICT technicians, apprentices or new recruits to the ICT team so that they are skilled and confident in all areas, seeking advice from either the Deputy ICT Manager or ICT Manager as required.
20. To work in partnership with the nominated apprenticeship partner in order to help the apprentice develop and meet portfolio deadlines.
21. To attend meetings with senior leaders, directors and governors, providing appropriate information, reports and guidance, to help stakeholders meet their statutory obligations.
22. Have a flexible approach to work, be willing to work outside of the normal working day as required to meet the needs of the role and the MAT.
23. To undertake any other duties and responsibilities of an equivalent nature as may be determined by the Director of Operations or CEO.
What the school offers its staff
The trust offers a wide range of benefits including employee assistance programmes catering for the individual wellbeing needs of staff, wellbeing champions and designated wellbeing resources for staff. flexible working opportunities (where practical), occupational sick pay, maternity, paternity, adoption & shared parental leave, competitive pension schemes with the opportunity for shared cost AVCs, money saving ‘salary sacrifice’ cycle scheme and tech scheme.
Commitment to safeguarding
SHARE MAT is committed to the Equalities Act 2010 and also to promoting the welfare and safeguarding of children and young people, by adhering to “Keeping Children Safe in Education” guidance. All staff and volunteers are regularly trained regarding our expectations in keeping our students safe. An enhanced DBS is required for every post.