Job Title: Customer Care Coordinator (3-Month Fixed-Term, with Permanent Opportunity)
Location: Shrewsbury
Salary: 27.4k
Job Summary
Alecto Recruitment are working with a global materials handling company who are seeking a proactive and dynamic Customer Care Coordinator for a 3-month fixed-term position, based in Shrewsbury, with the potential for a permanent role. In this position, you will be the primary point of contact for customers, handling a variety of customer care tasks with professionalism and efficiency. Your focus will be on delivering exceptional customer service while ensuring smooth operations between the central hub and the local front-line team.
Main Tasks and Responsibilities
1. Customer Interface: Serve as the key contact between the central hub and the local operational teams, ensuring seamless communication.
2. Customer Queries: Act as the first point of contact for customers, managing communication and queries related to sales, service, and general inquiries.
3. Customer Proactivity: Regularly interact with customers to keep them updated according to their needs and expectations, ensuring a customer-centric approach.
4. Service Documentation: Collect and accurately process Service Engineers' paperwork, ensuring proper input for on-call and contract invoicing, and supporting the Hub team with any clarifications.
5. Invoice Queries: Assist in resolving service invoice queries, and providing support to customers and the central admin hub.
6. Warranty Claims: Provide accurate input for warranty claims and assist with any warranty-related queries.
7. Contract Review: Review leasing and rental contracts, ensuring correct paperwork before processing at the central hub.
8. CRM Database Updates: Maintain and update CRM database contacts to support targeted marketing campaigns.
9. Fleet Management: Monitor and manage the movements and leads for the STR fleet, including new and used equipment, in coordination with Service Manager.
10. Marketing Coordination: Collaborate with the product champions and marketing teams to develop and deliver marketing campaigns and pipeline support.
11. Safety Compliance: Observe and adhere to all safety procedures and contribute to maintaining a safe workplace. Report any accidents, hazards, near misses, defects, or damages to equipment as required.
What we need from you
Experience
1. Essential: Previous experience in a similar customer care or administrative role.
2. Preferred: Experience working in a Service Engineering environment.
Competencies
1. Essential:
o Strong customer-focused mindset, with excellent interpersonal skills.
o Strong administration and organizational skills, with attention to detail.
o Ability to multitask and manage priorities in a fast-paced, pressurized environment.
o Excellent communication skills, both verbal and written.
o Self-motivated and proactive with a strong team-oriented approach.
o Good time management skills and the ability to work independently.
o Excellent IT literacy, numeracy, and analytical skills.
2. Preferred:
o Knowledge of our products and services.
What we offer
1. Career Growth: The opportunity to extend this position into a permanent role based on performance.
2. Team Collaboration: Be part of a global team that values close collaboration, innovation, and problem-solving.
3. Training & Development: Tailored support and development opportunities to help you grow in your career.
4. Competitive Benefits: A competitive salary with performance-based incentives and a supportive working environment.
5. Workplace Culture: Join a team that believes in delivering on promises, never walking away from challenges, and succeeding together.
To apply for this role, please send your CV to (url removed) or call (phone number removed) for more information.
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