Registration Support Officer
Guildford
GBP 40,000 - 60,000
* Location: Artington House, 42 Portsmouth Road, Guildford GU2 4DZ
Description
Surrey County Council is committed to the development of its workforce and as such this role is only available to applicants who already work for Surrey County Council.
This full-time, permanent position has a starting salary of £29,697 per annum based on a 36-hour working week.
Are you looking for a new and exciting role where every day presents an opportunity to touch people's lives in the most meaningful way?
We are excited to be hiring a new Registration Support Officer to join our fantastic Registration team in Guildford. The team is based at Guildford Register Office Artington House, 42 Portsmouth Road, Guildford although there will be occasions when you will be expected to work from other Surrey Register Offices.
If you're driven by providing exceptional customer service and have a passion for making a positive impact during life's most significant moments, then we have a perfect and unique opportunity for an empathetic and dedicated individual to join our team where you will play a pivotal role in assisting our valued customers during their most memorable key life events.
Rewards and Benefits
* 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* An extensive Employee Assistance Programme (EAP) to support health and wellbeing
* Up to 5 days of carer's leave per year
* Paternity, adoption and dependents leave
* A generous local government salary related pension
* Lifestyle discounts including gym, travel, shopping and many more
* 2 paid volunteering days per year
* Learning and development hub where you can access a wealth of resources
* Annual staff conference
* Opportunities to visit key stakeholders as part of the enhanced training
About the Team
Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The council is committed to delivering a service to be proud of and that makes a positive difference in people's lives.
Surrey Registration Service is an essential part of the council's community and plays a significant role in recording important life events that have legal significance. We are responsible for the registration of 18,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.
We are a friendly and supportive team who work out of the elegant mid-Victorian Artington House, which is located in a semi-rural location on the outskirts of Guildford. It is a multi-purpose building where we undertake statutory transactional services as well as being a ceremonies venue.
Please note, the Registration Service is a statutory and customer-facing service and there is no option for remote working in this role.
About the Role
In this unique and rewarding role, your empathy and dedication will be essential in dealing with customers who may be going through emotionally charged situations when registering their key life events.
You will be required to deputise for the Registrars in registering births and deaths and completing the preliminaries to marriages and civil partnerships. As well as using bespoke Registration Systems, you will be required to use electronic diaries and booking systems and manage Excel accounts.
* Interviewing parents and relatives after a birth or death
* Completing computerised and paper records
* Issuing birth, death and marriage certificates
* Liaising with the Coroner's office
* Collecting statistics to send to the General Register Office
* Taking payment for copies of certificates
* Keeping accurate records
With the ability to operate within a team environment, as well as independently, you will have a proven ability to communicate effectively with a wide variety of people. Although this role involves registering births, deaths and notices, previous experience of this is not required as full training will be given.
You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation.
Shortlisting Criteria
To be shortlisted for interview, your CV and personal statement will clearly evidence the following:
* Ability to relate to people from all backgrounds and cultures
* Tact, patience and empathy for dealing with people in emotive situations
* Ability to understand the legal nature of this role and to apply rules and laws
* A clear understanding that you will be accountable for your statutory responsibilities as a Registration Support Officer
* That you have clear and accurate handwriting
* Ability to work under pressure
* Strong administrative ability with a high standard of IT and keyboard skills
* As a customer-facing statutory service, we seek a collaborative and trustworthy individual who demonstrates resilience and commitment to this full-time role.
Surrey has both urban and rural areas and Registration Support Officers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area.
How to Apply
To apply please supply your CV and answer the following application questions:
* What are your motivations for applying for this role in the Registration & Nationality Service?
* What skills and qualities would you bring to this role?
* What steps would you take to ensure that all team members feel valued and included?
* Provide an example when you either gave or received excellent customer service.
* Provide an example of a time that you dealt with a challenging or stressful situation. What did you do, and what was the outcome?
Contact Us
Please contact us for any questions relating to the role. This could be to discuss transferable skills or any barriers to employment. For an informal discussion about this role, please contact Avril Itani, Registration Area Manager / Superintendent Registrar at Guildford Register Office on 01483 518264 or at avril.itani@surreycc.gov.uk or Della Morgan, Nominated Office Manager at Guildford Register Office on 01483 518260 or at della.morgan@surreycc.gov.uk.
The job advert closes at 23:59 on Friday 21st February 2025 with interviews date to be confirmed.
A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.
Our Values
Our values are as important as our abilities and shape who we are as an organisation.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
* The candidate has evidenced the minimum criteria for the role through their application
* The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
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