Hospitality Manager will bring strong people management and communication skills to deliver an outstanding experience for residents. This role encompasses overseeing all hospitality operations, including a healthy living food service, an engaging activities programme, and ensuring a warm and welcoming environment for residents. Key responsibilities include:
* Managing a team of hospitality staff
* Coordinating activities and events
* Maintaining high standards of food quality and presentation
* Ensuring excellent customer service
* Collaborating with other departments to achieve overall care home goals
* Maintaining a clean and safe environment
* Managing budgets and resources
* Ensuring compliance with health and safety regulations
* Maintaining accurate records and reports
* Participating in staff training and development
* Supporting the care home’s mission and values
* Maintaining a positive and respectful attitude towards residents, staff, and visitors
* Being proactive in identifying and resolving issues
* Maintaining confidentiality and adhering to data protection policies
* Maintaining a professional and respectful demeanor at all times
* Being flexible and adaptable in a fast-paced environment
* Maintaining a high level of professionalism and integrity