We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
We are currently seeking a motivated and solution-oriented individual to join our Repairs and Maintenance department as a Repairs Resolution Officer (Temporary). In this role, you will be responsible for managing and resolving repair issues reported by our residents, ensuring that repairs are carried out promptly and to a high standard.
Requirements
Key responsibilities of the Repairs Resolution Officer (Temporary) include:
1. Receiving and logging repair requests from residents, either by phone, email, or through our online system
2. Assessing the urgency and nature of each repair request and prioritizing accordingly
3. Liaising with residents, contractors, and internal teams to plan and schedule repairs
4. Monitoring progress of repairs and following up with contractors to ensure timely completion
5. Resolving any issues or complaints related t...