This is a Gloucestershire County Council job.
* Job Title: Performance & Improvement Officer
* Job Location: Shire Hall, Block 5, 1st Floor
* Contract Type: Fixed Term
* Duration: Two years
* Closing Date: 06/04/2025
* Job Requisition Number: 11124
* This post is not open to job share
About the Role & Team
We are looking for a highly motivated Senior Performance and Improvement Officer to join our amazing, high calibre team for two years, initially. Your role will have a key focus on supporting the Journey to Good for Adult Social Care, ensuring that frontline processes are understood and improved, where required, reporting metrics are clearly defined and add value to telling our performance story, and that performance and risk messages are clear and enable strong operational management and strategic oversight. You will also play a pivotal part in supporting actions arising from inspection outcomes relating to performance. Good project management skills and professional curiosity relating to processes and performance will be essential in this role.
About You
You will need to be a creative problem solver and have a 'can do' attitude. It is important to understand the work that our services do, to identify key lines of enquiry and areas of concern within performance data. To do this, being a quick learner with a curious mind will be critical. We are looking for a confident, enthusiastic person to join us. You will need excellent collaboration and communication skills, to enable you to work closely with stakeholders within the service to identify change and improvements and to co-produce performance dashboards which meet the needs of relevant stakeholders. You will also need to be diplomatic, personable, assertive and challenging, to support strong independent assurance and governance relating to data and performance.
This is a highly autonomous role, established experience in performance and business improvement is therefore essential. You will need to have a proven track record of delivery that is on time, to a high standard and which has had a tangible impact in improving business processes and performance.
About Us
We are a flexible and agile working organisation. We place a high premium on diversity and inclusion, as well as on health and wellbeing. We promote a supportive and positive working environment with regular, robust supervision.
Benefits
* Flexible and agile working opportunities
* 25.5 days annual leave rising to 30.5 days after 5 years continuous service
* An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
* Family friendly employer offering benefits to help support you and your family
* Career development and qualification opportunities
* Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
* An in-house Occupational Health service
* Cycle to Work scheme
* Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
* Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
How to Apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” button. We would love to hear from you.
Closing date for applications: 6th April 2025
Notification of Interview: 9th April 2025
Interview date: 24th April 2025
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
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