Alliance is seeking a Customer Services Assistant on a 6-month fixed term contract to work within the customer services team to provide an efficient, helpful service to our customers and to share the responsibility for attaining target customer service standards. This is a hybrid role based in the Chippenham office 2 days a week (Monday and Tuesday ideally) reporting to the Customer Services Manager for the duration of your temporary contract.
The key responsibilities of the Customer Services Assistant are to:
* Process customer sales order process daily to the customer requirements and in line with Alloga delivery schedule
* Resolve customer queries (both consumers and trade) by email and phone in a timely manner.
* Daily invoicing of customers, submit to customers, update Amazon Vendor Central
* Daily cash allocation
* Monitor and chase customer payments on behalf of the Finance department
* Run the PSRR spreadsheet every Friday to collect data for the out-of-stock products and loss of sales.
* Ensure GxP compliance within the Customer Services and adherence to QMS.
* Participation in other customer service activities as required.
The ideal Customer Services Assistant will have/be:
* Previous customer service experience dealing with customers via email and the phone
* Strong data and systems experience
* Confident communicator with good interpersonal and teamwork skills
* Strong attention to detail and perform with a high degree of accuracy
* Able to multi-task and prioritise tasks
* A positive problem-solving attitude
Alliance will offer you the following benefits on your 6 month contract
* 25 days holiday (Pro rata for contract)
* Pension – doubled up to max 10% (EG - employee contribution 5% company contribution 10%)
* Life assurance – 4 x salary
* Wellbeing – free flu vaccine and e-voucher eye care scheme, employee assistance programme which incorporates perks at work (retailer and gym membership discounts), Health cash plan and Private medical cover free for the employee, with the option to add a partner, and children to up to the age of 24 in full time education.
* Global employee recognition scheme
Alliance plc (AIM: APH) is a growing consumer healthcare company. Alliance’s purpose is to empower people to make a positive difference to their health and wellbeing by making their trusted and proven brands available around the world.
Alliance delivers organic growth through investing in priority brands and channels, in related innovation, and through selective geographic expansion, to increase the reach of their brands. Alliance enhances its organic growth through selective, complementary acquisitions and has a strong track record in this area.
Headquartered in Chippenham, UK, the Group employs around 290 people based in locations across Europe, North America, and the Asia Pacific region. Alliance is a Great Place to Work® in all locations where eligible, with consistently high levels of engagement and strong results.
Over the last year, Alliance has sharpened its purpose, vision and strategy to align with the stated move towards a predominantly consumer healthcare company, to better position the company for the future, and in response to changing underlying market dynamics. In line with this new strategy, Alliance will focus on the global priority categories of helping damaged skin and supporting healthy aging.
The vision is to be a high performing consumer healthcare company, built on a portfolio of leading, trusted and proven brands. Consumer health products currently deliver 75% of Alliance sales and this continues to be an area of focus going forward. The company is a leader in its field, has a proven track record of delivering on their claims and strives to build their brands with a strong point of difference. By outsourcing their manufacturing and logistics, Alliance remains asset-light and focused on maximizing the value they can bring, both to stakeholders and to brands.
For more information: https://www.alliancepharmaceuticals.com/