Key Responsibilities: Lead on achieving profit targets by maximizing sales and minimizing costs. Ensure high standards of customer service, shop display, and cleanliness. Manage stock efficiently, including pricing, rotation, and disposal. Promote St Lukes and its work, engaging with stakeholders and the public. Recruit, train, and motivate volunteers and staff. Implement necessary procedures and ensure compliance with health, safety, and security standards. Collaborate with the fundraising and marketing team to enhance St Lukes image. Who were looking for: Previous retail/customer-facing experience. Ability to recruit, train, and motivate volunteers or staff. Working knowledge of relevant regulations and financial guidelines. Excellent communication, organizational, and problem-solving skills. Positive attitude, empathy, and ability to work unsocial hours when required. Full driving license preferred. This post is subject to a Disclosure and Barring Service (DBS) check.