Job summary The post holder will deliver all aspects of work to service standards for SystmOne tasks, medical reports and medico-legal requests, safeguarding referrals and administration of all activities related to the work of the referrals administration/ secretarys team. In addition, the post holder will be the first line manager for team performance, team work rosters and absence management with support from the Practice Management Team and will form part of the Administrator Senior Team for monthly updates and reviews on all matters related to practice service delivery. The post-holder will work closely, and under the direction of, their Line Manager to improve standards across a wide range of referrals administrative activity. Main duties of the job Achieving service levels for all activity under the remit of the Secretarial Team. Management of all daily processes and systems for the team to ensure adequate cover for all aspects of work within the team Maintaining an effective team through supervision, training and line management Work within the secretarial team and contribute to the workload as required when management responsibilities are not required. Networking with the broader Senior Clerk Teams Managing data quality issues and service level activities for the team. highly knowledgeable with all functions of the clinical system and their applications plus national and local quality standards for primary care. A good understanding of Quality Outcomes, CQC requirements from the team they lead and other systems related to referrals administration are required for this role. Be aware of the various statutory requirements and will assist in implementation as directed by Practice Management. Providing support, advice and training for current and new staff in the use of the Clinical System and non-clinical processes Working, as necessary, to validate patient information, performing regular checks and quality audits. Carry out performance reviews, appraisals and inductions for appropriate members, encouraging further professional development Any other duties as may be determined by the Practice Management Team and Partners. About us Thomas Walker Westgate Healthcare are a 25,000 patient Practice and therefore one of Peterboroughs largest practices and an active member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a very diverse population of patients from two sites. If you are enthusiastic and passionate about delivering high quality care to patients, we want to hear from you We are a dynamic, forward thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community. Date posted 08 January 2025 Pay scheme Other Salary Depending on experience Can be discussed at interview Contract Permanent Working pattern Full-time, Part-time Reference number A5113-25-0000 Job locations Princes Street Peterborough PE1 2QP Job description Job responsibilities The post holder will deliver all aspects of work to service standards for SystmOne tasks, medical reports and medico-legal requests, safeguarding referrals and administration of all activities related to the work of the referrals administration/ secretarys team. In addition, the post holder will be the first line manager for team performance, team work rosters and absence management with support from the Practice Management Team and will form part of the Administrator Senior Team for monthly updates and reviews on all matters related to practice service delivery. The post-holder will work closely, and under the direction of, their Line Manager to improve standards across a wide range of referrals administrative activity. Key Responsibilities of this role include: Achieving service levels for all activity under the remit of the Secretarial Team. Management of all day to day processes and systems for the team to ensure adequate cover for all aspects of work within the team Maintaining an effective team through supervision, training and line management To work within the secretarial team and contribute to the workload as required when management responsibilities are not required. Networking with the broader Senior Clerk Teams and linking procedures and processes to the broader Practice for improved efficiencies Other duties expected of the role Managing data quality issues and service level activities for the team, providing individual and team support and guidance to the team as necessary. The post-holder will be highly knowledgeable with all functions of the clinical system and their applications plus national and local quality standards for primary care. A good understanding of Quality Outcomes, CQC requirements from the team they lead and other systems related to referrals administration are required for this role. The post-holder will be aware of the various statutory requirements and will assist in implementation as directed by Practice Management. Providing support, advice and training for current and new staff in the use of the Clinical System and non-clinical processes to ensure that all aspects of work meet required service standards. Working to ensure all staff receive adequate annual appraisals and reviews. Working, as necessary, to validate patient information, performing regular checks and quality audits. Assisting in the recruitment and selection of Team members as required. The post-holder, once competency has been signed-off by the Manager, will be given training to carry out performance reviews, appraisals and inductions for appropriate members of staff and act accordingly in encouraging further professional development and provide necessary training opportunities. Logging health and safety, compliance and building maintenance issues, reporting such to the organisation responsible for maintenance and monitor for completion of works. Any other duties as may be determined by the Practice Management Team and Partners. Job description Job responsibilities The post holder will deliver all aspects of work to service standards for SystmOne tasks, medical reports and medico-legal requests, safeguarding referrals and administration of all activities related to the work of the referrals administration/ secretarys team. In addition, the post holder will be the first line manager for team performance, team work rosters and absence management with support from the Practice Management Team and will form part of the Administrator Senior Team for monthly updates and reviews on all matters related to practice service delivery. The post-holder will work closely, and under the direction of, their Line Manager to improve standards across a wide range of referrals administrative activity. Key Responsibilities of this role include: Achieving service levels for all activity under the remit of the Secretarial Team. Management of all day to day processes and systems for the team to ensure adequate cover for all aspects of work within the team Maintaining an effective team through supervision, training and line management To work within the secretarial team and contribute to the workload as required when management responsibilities are not required. Networking with the broader Senior Clerk Teams and linking procedures and processes to the broader Practice for improved efficiencies Other duties expected of the role Managing data quality issues and service level activities for the team, providing individual and team support and guidance to the team as necessary. The post-holder will be highly knowledgeable with all functions of the clinical system and their applications plus national and local quality standards for primary care. A good understanding of Quality Outcomes, CQC requirements from the team they lead and other systems related to referrals administration are required for this role. The post-holder will be aware of the various statutory requirements and will assist in implementation as directed by Practice Management. Providing support, advice and training for current and new staff in the use of the Clinical System and non-clinical processes to ensure that all aspects of work meet required service standards. Working to ensure all staff receive adequate annual appraisals and reviews. Working, as necessary, to validate patient information, performing regular checks and quality audits. Assisting in the recruitment and selection of Team members as required. The post-holder, once competency has been signed-off by the Manager, will be given training to carry out performance reviews, appraisals and inductions for appropriate members of staff and act accordingly in encouraging further professional development and provide necessary training opportunities. Logging health and safety, compliance and building maintenance issues, reporting such to the organisation responsible for maintenance and monitor for completion of works. Any other duties as may be determined by the Practice Management Team and Partners. Person Specification Experience Essential SystmOne User ERS User Dealing with patients or third party organisations via telephone/ e-mail Managing complex tasks Experience in healthcare setting Desirable Overseeing staff and team rotas Qualifications Essential GCSE grade A to C in English and Maths Person Specification Experience Essential SystmOne User ERS User Dealing with patients or third party organisations via telephone/ e-mail Managing complex tasks Experience in healthcare setting Desirable Overseeing staff and team rotas Qualifications Essential GCSE grade A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Thomas Walker Westgate Healthcare Address Princes Street Peterborough PE1 2QP Employer's website https://www.twwhealthcare.co.uk (Opens in a new tab)